RECHINA S. CHARLTON
Jamaica,NY
Summary
A highly motivated and skilled individual who is proficient in making customers comfortable, satisfied while maintaining a neat, clean and professional demeanor at all times.
Overview
7
7
years of professional experience
Work History
Customer Service, Medical Billing and Collections Specialist
Citimed Headquaters
02.2023 - Current
- Processed claims and forward information to insurance companies.
- Protected medical office operations and integrity by keeping patients information confidential.
- Investigate past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts
Babysitter
Babysitters
01.2021 - 11.2022
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Assisted children with homework assignments and special projects across different subjects.
BDC Representative
Millennium Chevrolet, Franklin
08.2018 - 03.2020
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best products and services
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
receptionist/ BDC Representatives
Millennium Hyundai, Franklin
05.2018 - 07.2018
- Taking care of phone calls , helping to develop business via the internet, phone, mailings and maintaining relationship with customers
- Determined customer automotive needs by asking relevant questions and working to develop relationships
- Listened to customer needs to identify and recommend best products and services.
Cashier
The Door Restaurant
08.2016 - 05.2018
- Worked closely with front-end staff to assist customers
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Logistics And Supply Chain Management
Caribbean Maritime Institute
Kingston, Jamaica06.2014
High School Diploma -
St Hugh's High School
Kingston,Jamaica06.2009
Skills
- Multitasking and Prioritization
- Building Customer trust and loyalty
- Efficient and detail-oriented
- Customer service
- Calm and professional under pressure
Timeline
Customer Service, Medical Billing and Collections Specialist
Citimed Headquaters
02.2023 - Current
Babysitter
Babysitters
01.2021 - 11.2022
BDC Representative
Millennium Chevrolet, Franklin
08.2018 - 03.2020
receptionist/ BDC Representatives
Millennium Hyundai, Franklin
05.2018 - 07.2018
Cashier
The Door Restaurant
08.2016 - 05.2018
Logistics And Supply Chain Management
Caribbean Maritime Institute
High School Diploma -
St Hugh's High School