Reckson Delcid
Reston,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrates the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, focusing on process optimization and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Services Representative
NALC Health Benefit Plan
2019.06 - Current
- Demonstrated strong problem-solving skills by efficiently assessing and resolving issues, while managing multiple online inquiries concurrently.
- Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
Account Manager
DLT Solutions
2017.07 - 2019.06
- Communicated with vendors and DLT counterparts, supporting existing and future business
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Marketing Representative
Power Home Remodeling
2017.01 - 2017.07
- Promotion of Power's products and services to prospective and existing clients
- Working knowledge of eco-friendly, green remodeling products and its benefits to the consumers.
Account Manager
mHelpDesk
2015.10 - 2017.12
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
High School Diploma -
South Lakes High School
Reston, VA06.2006
Skills
Strong Work Ethic
Cross-selling techniques
Up-selling strategies
Customer Service
Listening Skills
Multitasking and Organization
Excellent Communication
Computer Skills
Customer Relationship Management
Certification
Google IT Support Professional
Timeline
Digital Services Representative
NALC Health Benefit Plan
2019.06 - Current
Account Manager
DLT Solutions
2017.07 - 2019.06
Marketing Representative
Power Home Remodeling
2017.01 - 2017.07
Account Manager
mHelpDesk
2015.10 - 2017.12
High School Diploma -
South Lakes High School
Google IT Support Professional
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