Summary
Work History
Education
Skills
Worked north sat,sports page,edge sports bar,seahawks 12 bar,burger king,bagelshop,Mrs fieldscookie,
Additional Information
Timeline
Generic

Reco Lagmay

Seattle,WA

Summary

Dynamic leader with extensive experience at HMSHost, excelling in team management and employee development. Proven track record of enhancing customer satisfaction through effective conflict resolution and process improvements. Skilled in training and mentoring staff, fostering a collaborative environment that boosts morale and reduces turnover. Committed to achieving operational excellence and driving results.

Work History

Lead1 Supervisor

Hmshost
  • Supervised daily operations to ensure efficient workflow and adherence to quality standards.
  • Trained and mentored staff in operational procedures and safety protocols.
  • Implemented process improvements that enhanced service delivery and customer satisfaction.
  • Coordinated scheduling to optimize workforce efficiency and manage labor costs.
  • Monitored inventory levels, ensuring timely replenishment and minimizing waste.
  • Conducted performance evaluations, providing constructive feedback for continuous improvement.
  • Developed training materials to support onboarding of new team members effectively.
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
  • Optimized resource allocation to maximize profitability while maintaining high-quality standards in service delivery.
  • Established clear lines of communication within the team, fostering collaboration and teamwork.
  • Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cashier

HMSHost
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced totals at end of shifts.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Collaborated with team members to optimize workflow during peak hours.
  • Managed inventory levels, restocking shelves as needed to meet demand.
  • Trained new employees on cash handling procedures and customer service standards.
  • Implemented strategies to enhance checkout speed and customer satisfaction.
  • Resolved customer complaints promptly, maintaining positive shopping experiences.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cook

HMSHost
  • Prepared and cooked menu items following established recipes and presentation standards.
  • Maintained cleanliness and organization of kitchen workstations to ensure safety compliance.
  • Assisted in inventory management, tracking supplies, and placing orders as needed.
  • Collaborated with team members to ensure timely service during peak hours.
  • Monitored food quality and freshness, discarding items that did not meet standards.
  • Executed daily prep tasks efficiently to support high-volume service demands.
  • Implemented food safety protocols to minimize waste and enhance operational efficiency.
  • Trained new staff on kitchen procedures, equipment use, and safety practices.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Bartender

Hmshost
  • Prepared and served beverages, adhering to safety and sanitation standards.
  • Managed bar inventory, ensuring availability of popular products.
  • Assisted in training new staff on drink preparation techniques and customer service protocols.
  • Developed cocktail recipes, enhancing menu offerings through creativity and customer feedback.
  • Provided exceptional customer service, resolving issues to ensure guest satisfaction.
  • Maintained cleanliness of bar area, complying with health regulations and best practices.
  • Monitored cash handling procedures, ensuring accuracy in transactions and end-of-shift reconciliation.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.

Utility Worker

Hmshost
  • Operated kitchen equipment and tools to maintain efficient food service operations.
  • Assisted in food preparation and ensured adherence to safety and sanitation standards.
  • Collaborated with team members to streamline workflow during peak service hours.
  • Maintained cleanliness and organization of workstations to enhance operational efficiency.
  • Supported inventory management by restocking supplies as needed for daily operations.
  • Responded promptly to customer inquiries, ensuring a positive dining experience.
  • Trained new team members on operational processes and safety protocols effectively.
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Collected and disposed of trash and debris.
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Verified that all safety procedures were followed while working on utility systems.
  • Trained other personnel in proper maintenance and repair of utility systems.
  • Performed regular monitoring of utility systems to confirm proper functioning.
  • Streamlined waste management processes, leading to cleaner and safer work environment.
  • Safely and effectively handled wide range of cleaning products and solutions.

Unit Lead

HMSHost
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma - Basic High School

Pace
Wapato, WA

Skills

  • Team management
  • Motivational techniques
  • Employee engagement
  • Employee development
  • Complex Problem-solving
  • Task delegation
  • Goal oriented
  • Training and mentoring
  • Policy enforcement
  • Decision-making
  • Employee motivation
  • Waste reduction
  • Customer service
  • Negotiation
  • Processes and procedures
  • Expectation setting
  • Attention to detail
  • Verbal and written communication
  • Relationship building
  • Team building
  • Coaching and mentoring
  • Conflict resolution
  • Team leadership
  • Training and development
  • Good judgment
  • Computer skills
  • Emergency response
  • Problem resolution
  • Employee coaching and mentoring
  • Lead generation
  • Brand management
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Time management

Worked north sat,sports page,edge sports bar,seahawks 12 bar,burger king,bagelshop,Mrs fieldscookie,

Pizza hut,Cinnabon ,tcby,kings table,snack bar,chili's, relish, carvery dining room,open space,skillet,

Additional Information

Open to many shifts

Timeline

Lead1 Supervisor

Hmshost

Cashier

HMSHost

Cook

HMSHost

Bartender

Hmshost

Utility Worker

Hmshost

Unit Lead

HMSHost

High School Diploma - Basic High School

Pace

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Reco Lagmay