Summary
Overview
Work History
Education
Skills
Timeline
Generic

RECOLE JOHNSON

Dallas,TX

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

13
13
years of professional experience

Work History

LEGAL SENIOR ADMINSTRIVATVE ASSISTANT

WELLS FARGO LEGAL DEPARTMENT
01.2022 - Current
  • Proactively maintain complex calendars, own the scheduling process for all meetings, and work across the organization to resolve scheduling conflicts
  • Coordinate domestic & international travel (visas, air, ground, hotel all logistics)
  • Manage & administer timely and accurate travel and entertainment expense reporting as well as PCard reconciliation
  • Familiarize yourself and others with T&E/PCard policies and procedures
  • Maintain the highest level of confidentiality and professionalism in the handling of sensitive and confidential information, as well as with documents
  • Concur, Coupa, Workbrain
  • Plan & organize team meetings/events, including correspondence and logistics - may also include shipping of key supplies to team members for meetings
  • Meet & greet candidates, vendors and visitors as needed, ensuring they are set up in the system in advance adhering to local policies
  • Organize & maintain files and supplies
  • Manage new hire org announcement distribution, assist with onboarding as needed (limited)
  • Manage monthly birthday and service anniversary postings via the Smiles platform
  • Complete training as assigned timely and accurately
  • Support team members of VPs with scheduling of meetings with senior leaders and mailing/shipping of items and samples
  • Ad hoc support and requests as applicable
  • Assisting the leadership team with support including expense reporting (utilizing Concur), budgeting, HR processing, meeting correspondence, and product purchasing
  • A liaison with internal departments
  • Coordinating meetings internally and externally, preparation of agenda, meeting facilities, and distribution of materials
  • Office management includes maintaining office supplies and computer equipment support
  • Provide support for on-site visits and events
  • End to end support of meetings and event
  • Produces correspondence, reports, and other documentation; files documents, maintains and tracks suspense file, photocopies, sends and receives facsimile transmissions, etc
  • Provides back-up telephone support
  • Processes invoices and billings; maintains records
  • Maintains unit attendance records, library and/or manuals
  • Records meeting minutes
  • Makes travel arrangements
  • Maintains adequate supply inventory; orders supply as needed.

Sales Executive Assistant

FEDEX SERVICES
01.2017 - 05.2023
  • Provide comprehensive support and professional business skills to anticipate the division/pyramid's needs and successfully coordinate and execute daily business activities
  • Assist Chief of Staff (COS) with a variety of administrative and organizational tasks.
    Create documents, letters, spreadsheets, presentations, and other communication or correspondence.
  • Coordinates and organizes cross functional meetings and presentations.
    Assist in the development of meeting presentation materials.
  • Handle confidential information in a discreet and disciplined manner.
    Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and management board as directed.
  • Attend meetings to record minutes.
    Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • File and retrieve corporate documents, records, and reports.
    Participate in the implementation of the organization’s ability to maintain its mission, purpose, and responsibilities in concert with approved policies.
  • Implement policies, objectives, and activities of business in order to ensure continuing operations, to maximize executive activities.
    Communicate with departments in accordance with executive instructions.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Identified new market opportunities through diligent research and networking.
  • Improved product offerings by gathering customer feedback and working closely with product development team.
  • Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Increased market share with comprehensive competitor analysis and tailored marketing strategies.

ASSISTANT PROPERTY MANAGER

MRT LLC
01.2016 - 01.2019
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Kept accurate records of all resident and tenant correspondence.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Escalated major issues to property manager for immediate remediation.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Posted policies and rules in common areas for tenant review.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
  • Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
  • Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
  • Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.

HUMAN RESOURCES ASSISTANT

ELITE PROMOTIONS
01.2012 - 01.2016
  • Respond to new hires and managers to explain and interpret processes and procedures; addresses concerns and provides leadership with status updates as needed
  • Communicate with other departments, applicants, employees, and leadership to provide information and assistance regarding recruitment, backgrounds checks, transfers, and employment
  • Manage the day-to-day activities to support the department including prioritization of work assignments
  • Ensure all appropriate new hire documentation is captured and uploaded in iCIMS
  • Manage the candidate pre-screening and background process by identifying and escalating issues/concerns based on the Background Adjudication guidelines
  • Document and review the background results from BIG
  • Request supporting documentation from candidate when necessary
  • Must have best judgement and decision-making skills
  • Provide detailed information and facts to the background committee when needed
  • Run standard and ad hoc reports utilizing a variety of reporting tools and sources to report on metrics relevant to recruiting and onboarding statistics
  • Acts as change agent to help develop and communicate new or revitalized concepts as it relates to the organization's onboarding strategies
  • Serve as liaison and point of contact for HR, IT, etc
  • To ensure that system access rights are established, and any resulting technical difficulties are resolved in a timely manner
  • Promote proactive approaches to solve business needs/problems, while also enhancing the understanding and acceptance of the team's capabilities
  • Maintain a professional demeanor and adheres to standards consistent with company policies and procedures.
  • Answered and redirected incoming phone calls for office.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
  • Organized company-wide events for team building purposes, boosting overall morale among employees.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.

Education

MBA -

Texas Women's University
Phoenix, AZ
05.2020

Bachelor of Arts -

Texas Woman's University
Denton, TX
05.2017

Skills

  • Team Collaboration
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • Workload Management
  • File and Record Keeping
  • Administrative duties
  • Support Services
  • Office Administration
  • Schedule and calendar management
  • Administrative tasks
  • Administrative Support
  • Microsoft Office Suite
  • Product and service knowledge
  • Schedule Coordination
  • Event Planning

Timeline

LEGAL SENIOR ADMINSTRIVATVE ASSISTANT

WELLS FARGO LEGAL DEPARTMENT
01.2022 - Current

Sales Executive Assistant

FEDEX SERVICES
01.2017 - 05.2023

ASSISTANT PROPERTY MANAGER

MRT LLC
01.2016 - 01.2019

HUMAN RESOURCES ASSISTANT

ELITE PROMOTIONS
01.2012 - 01.2016

MBA -

Texas Women's University

Bachelor of Arts -

Texas Woman's University

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RECOLE JOHNSON