Jessica Bourdo
Certified Peer Support Specialist
Waterford,WI
Summary
Dynamic leader and Certified Peer Specialist with a proven track record at WCS, enhancing program effectiveness and client satisfaction through innovative strategies and trauma-informed care. Excelled in roles requiring critical thinking, collaboration, and Microsoft Office proficiency, achieving significant improvements in peer engagement and support service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Initial Assessment Specialist
Department of Children and Family Services
Milwaukee, WI
03.2024 - Current
- Documented all aspects of the evaluation process including data collection, analysis, interpretation and reporting of results.
- Prepared detailed reports summarizing findings from assessments.
- Conducted home visits to assess living conditions and provide support to families in crisis situations.
- Advocated for clients' rights and needs within the community, ensuring access to necessary support systems.
- Assessed risk factors related to child abuse or neglect allegations through comprehensive interviews.
- Worked closely with law enforcement agencies during investigations involving vulnerable populations.
Benefits, Rehab and Independent Contractor Supervisor
WCS
Milwaukee
10.2023 - Current
- Provided service consultation to the benefit and rehab providers on a weekly basis
- Identify potential areas for improvement in the benefits, rehab, and independent contractor programs and develop strategies to optimize their effectiveness and efficiency, resulting in cost savings for the organization
- Monitor the performance and productivity of benefit, rehab providers and independent contractors to ensure compliance with company policies and standards, and make recommendations for improvement to optimize service delivery and client satisfaction
- Meet with clients weekly to continue assisting with benefit applications as well as documentation in a timely manner
- Conduct regular meetings with benefit and rehab providers as well as independent contractors to discuss service performance and address any concerns or issues
- Conduct regular performance evaluations of benefit and rehab providers, as well as independent contractors, to assess their effectiveness and make recommendations for improvement to optimize service delivery and client satisfaction
Lead Benefits Specialist
WCS
Milwaukee
11.2022 - 10.2023
- Assisted clients with applying for SSI/SSDI, certified in SOAR, to assist clients further with benefit applications
- Conducted training sessions to educate employees about the SSI/SSDI application process and how to assist clients effectively
- Collaborated with clients to understand their unique needs and develop customized benefit plans tailored to their specific requirements
- Provided leadership and guidance to a team of benefit specialists in the successful execution of program goals and objectives
Lead Peer Specialist
WCS
Milwaukee
10.2020 - 11.2022
- Provided leadership and guidance to a team of peer specialists in the successful execution of program goals and objectives
- Developed and implemented strategies to increase peer participant engagement and satisfaction
- Identify and implement strategies to improve the quality and effectiveness of peer support services
- Collaborate with program directors and managers to assess and address the needs of peer specialists and develop strategies to support their professional development and growth
- Create and maintain a positive and supportive team culture, fostering a sense of collaboration and mutual respect among peer specialists
- Implemented a performance evaluation system to assess the effectiveness of peer specialists and provide feedback for improvement
- Develop and implement strategies to enhance the diversity and inclusion of the peer specialist team
Certified Peer Specialist
WCS
Milwaukee
10.2019 - 10.2020
- Build rapport and trusting relationships with clients while using trauma informed care
- Providing peer support to individuals with mental health challenges and substance use disorders
- Provide ongoing support and guidance to clients in their journey towards recovery and wellness
- Collaborating with a multidisciplinary team to develop and implement individualized treatment plans for clients
- Collaborate with treatment team members to develop individualized treatment plans for clients
- Assist clients in identifying and accessing community resources to support their overall well-being and recovery
- Maintain documentation and records of client interactions and progress
- Participate in ongoing professional development and training to enhance knowledge and skills in providing peer support
Education
Associate - human and social services
Bryant & Stratton College-Online
01.2024
Diploma -
Waterford Union High School
06.2004
Skills
Client relationship building
Workload management
Deadline adherence
Schedule management
Industry regulations knowledge
Time management
Attention to detail
Customer support
Problem-solving
Critical thinking
Task prioritization
Proficient in Word and Excel
Client communication
Active listening
Teamwork and collaboration
Multitasking Abilities
Organizational skills
Decision-making
Excellent communication
Conflict resolution
Relationship building
Interpersonal communication
Written communication
Problem-solving abilities
Reliability
Adaptability and flexibility
Self motivation
Certification
- Certified Peer Support Specialist
- SOAR
- QPR
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
401k matchHealthcare benefitsWork from home optionPersonal development programsCareer advancementPaid sick leavePaid time offTimeline
Initial Assessment Specialist
Department of Children and Family Services
03.2024 - Current
Benefits, Rehab and Independent Contractor Supervisor
WCS
10.2023 - Current
Lead Benefits Specialist
WCS
11.2022 - 10.2023
Lead Peer Specialist
WCS
10.2020 - 11.2022
Certified Peer Specialist
WCS
10.2019 - 10.2020
Associate - human and social services
Bryant & Stratton College-Online
Diploma -
Waterford Union High School
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