Red Weldetnesae

- Managed escalated customer service issues in order fulfillment, ensuring timely resolutions to boost client satisfaction.
- Applied deep knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, and pricing strategies.
- Led and developed a team of hourly employees, proficient in interviewing, coaching, evaluating, and retaining talent.
- Identified and resolved issues with equipment and computer systems experiencing slowdowns, crashes, and data loss.
- Enhanced customer experience through superior service delivery and effective issue resolution.
- Responded promptly to negative guest shopping experiences by de-escalating situations and supporting team efforts for guest satisfaction.
- Fostered open communication channels between supply chain departments to facilitate seamless information flow.
- Implemented performance metrics to monitor individual progress and identify areas for team improvement.
- Streamlined workflows and resource allocation during peak periods to reduce order lead time.
- Monitored employee work hours, managed schedules, and controlled overtime costs to maintain optimal staffing levels.

-Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

-Educated staff on organizational mission and goals to help employees achieve success.

- Ensured a clean and organized work environment, adhering to health and safety regulations.
- Enhanced customer satisfaction by consistently delivering high-quality food and service.
- Regularly evaluated customer feedback to make necessary adjustments and enhance overall satisfaction and loyalty.
- Troubleshot issues with cash registers and computer systems, addressing slowdowns, crashes, and data loss.
- Streamlined food preparation processes to minimize wait times and ensure timely order delivery.
- Improved team efficiency through effective delegation, training, and performance management.
- Managed inventory levels to reduce waste and maintain sufficient supplies for daily operations.
- Monitored temperatures on serving line and refrigerator equipment to uphold food storage and safety standards.
- Engaged with customers at the counter, fulfilling requests and addressing inquiries.
- Resolved customer complaints with empathy, fostering increased loyalty and repeat business.
- Actively sought opportunities to enhance processes and service offerings.

-Coordinated catering orders for special functions such as private parties or corporate events while maintaining high levels of service quality on-site at the venue.