Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reda Alwassily

Reda Alwassily

New York,NY

Summary

  • I am a customer service-oriented professional with strong leadership qualities. With experience as a cabin senior, ground staff, and online teacher, I am passionate about face to face and digital sales, providing excellent customer service, and continuously learning about new technologies and software.
  • I am a quick learner, a team player, and committed to delivering exceptional results in the workplace.

Overview

13
13
years of professional experience

Work History

Customer Service and Leadership Trainer

Crewpedia
01.2021 - 06.2022
  • Formulated and delivered lessons, assessing student progress and maintaining a positive learning environment.
  • Worked with: WordPress, Google Ads, LMS, Microsoft Word, and PowerPoint.

Senior Cabin Crew Member

Emirates Airlines
10.2010 - 10.2020
  • Briefed the team before flights to ensure everyone was aware of their responsibilities and flight expectations.
  • Organized and planned for flights, coordinating with other departments and ensuring necessary equipment and supplies were available.
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Documented and reported incidents, complaints, or recommendations to the appropriate department.
  • Provided feedback to team members on their performance, offering constructive suggestions for improvement.

Ground Staff Member

Qatar Aviation Services
02.2009 - 04.2010
  • Welcomed, assisted, and boarded passengers, ensuring their safety and comfort.
  • Maintained a clean and organized area of responsibility.

Education

Travel, Aviation And Tourism Programme

CFPNC
Casablanca
09.2008

High School Diploma -

Imam Malik
Casablanca
07.2007

Skills

  • Critical Thinking
  • Professional Demeanor
  • Reliability
  • Planning and Organizational Skills
  • Leadership and Management
  • Customer Service
  • Communication
  • Computer Skills
  • Online Marketing

Languages

English
Full Professional
French
Full Professional
Arabic
Native or Bilingual

Timeline

Customer Service and Leadership Trainer

Crewpedia
01.2021 - 06.2022

Senior Cabin Crew Member

Emirates Airlines
10.2010 - 10.2020

Ground Staff Member

Qatar Aviation Services
02.2009 - 04.2010

Travel, Aviation And Tourism Programme

CFPNC

High School Diploma -

Imam Malik
Reda Alwassily