I am a customer service-oriented professional with strong leadership qualities. With experience as a cabin senior, ground staff, and online teacher, I am passionate about face to face and digital sales, providing excellent customer service, and continuously learning about new technologies and software.
I am a quick learner, a team player, and committed to delivering exceptional results in the workplace.
Overview
13
13
years of professional experience
Work History
Customer Service and Leadership Trainer
Crewpedia
01.2021 - 06.2022
Formulated and delivered lessons, assessing student progress and maintaining a positive learning environment.
Worked with: WordPress, Google Ads, LMS, Microsoft Word, and PowerPoint.
Senior Cabin Crew Member
Emirates Airlines
10.2010 - 10.2020
Briefed the team before flights to ensure everyone was aware of their responsibilities and flight expectations.
Organized and planned for flights, coordinating with other departments and ensuring necessary equipment and supplies were available.
Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
Documented and reported incidents, complaints, or recommendations to the appropriate department.
Provided feedback to team members on their performance, offering constructive suggestions for improvement.
Ground Staff Member
Qatar Aviation Services
02.2009 - 04.2010
Welcomed, assisted, and boarded passengers, ensuring their safety and comfort.
Maintained a clean and organized area of responsibility.
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange