Reda Bouali
Regional Internet Services Manager
ATLANTA,GA
Summary
Motivated and customer-focused Regional Leader with demonstrated knowledge of Audio visual sales and operations with an emphasis in Internet and Power Distribution management. Proven skills in enhancing productivity, efficiency, revenue growth and bottom-line profits with forward-thinking leadership. Bringing 22 years of experience in the field and ready to take on challenging, growth-oriented roles with Pinnacle Live.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Regional Internet Manager
Encore (Formerly PSAV)
Atlanta, GA
02.2017 - Current
- Manage and support client facing internet services across 5 states.
- Manage people; provide first tier support for internal and external customer at 30 locations.
- Coach 15 sales professionals in selling IT solutions.
- 13% overall Internet revenue growth with 114% labor revenue increase (pre-pandemic).
- Lead site inspections, financial model development, review and present installation proposals.
- Present industry best practices to hospitality professionals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Communicate best practices among on-site and external personnel to align efforts and goals.
Regional Director EMEA
PSAV Presentation Services
Dubai, UAE
01.2012 - 01.2015
- Responsible for all operations and hotel accounts in the Middle East.
- Managed 50+ staff workforce.
- Strategic account management and modeling in new hotels.
- Directly responsible for the growth of offsite business including the opening of a branch in October 2016.
- In charge of IT, HR, Finance, and marketing in the region with a direct support from the European Division.
- Maintained and developed supplier relationships across markets to drive our product and bottom line.
- Drove enhanced training programs with local management and European division to attract new and retain talent.
- Managed and oversaw CAPEX, incentive plans, and budgets, financial reports including accounts payable, accounts receivable, payroll, P&L statements, year-end audit, and employee benefit compliance with local laws in the Middle East.
- Promoted company by giving exciting and dynamic presentations to customers.
- Visited sites periodically to view service levels and adherence to global service standards.
- Participated in promotional opportunities and onboarding of new accounts.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Account Manager
PSAV Presentation Services
San Francisco, CA
01.2014 - 01.2015
- Main point of contact for all event technology needs and production.
- Strategic partner and advisor to the client and their Enterprise accounts.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Responsible for providing sales quotes and delivering state of the art events.
- Connecting with key business executives and stakeholders and preparing sales reports.
- Traveled with client and coordinated all aspects of production and execution.
- Sold and executed $500K+ events for fortune 500 companies
- Developed pipeline to monitor sales progress and boost company revenue.
- Educated clients on new products or services to increase customer engagement with brand.
Director of Event Technology
PSAV Presentation Services
San Francisco, CA
07.2000 - 01.2015
- Responsible for the overall in-house event technology operation including sales.
- Managed revenue and profitability of up to $4 Million of annual revenue While ensuring the utmost in client and hotel partner satisfaction.
- Functioned as primary liaison with venue partners.
- Managed client accounts and worked closely with hotel Sales and marketing.
- Nominated best company wide financial results in 2003.
- Increased revenue by 46% at last location.
- Maintained a high profitable operation exceeding 34% annually.
- Interacted with event hosts and clients to maintain mutually beneficial relationships and met sales and service expectations.
Education
Certificate - Computer Networking (MCSE, CCNA)
Diablo Valley College
Pleasant Hill, CA 05.2001 - 06.2003
Associate of Science - Application Engineer, Computer Management
El Feth Institute
Algiers, Algeria 09.1992 - 06.1994
Skills
Regional management
Extensive knowledge in IT support and networking
Experienced in strategic accounts
International business development
Account Management
Profit and Loss Analysis
Leadership and teamwork
Organizational skills and good attention to detail
Strong written and verbal communication skills
Excels at building and maintaining strong customer relationships
Negotiation
Solution selling
Systems and software programs
Sales presentations
Timeline
Regional Internet Manager
Encore (Formerly PSAV)
02.2017 - Current
Account Manager
PSAV Presentation Services
01.2014 - 01.2015
Regional Director EMEA
PSAV Presentation Services
01.2012 - 01.2015
Certificate - Computer Networking (MCSE, CCNA)
Diablo Valley College
05.2001 - 06.2003
Director of Event Technology
PSAV Presentation Services
07.2000 - 01.2015
Associate of Science - Application Engineer, Computer Management
El Feth Institute
09.1992 - 06.1994