Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Reda Lotfy

Reda Lotfy

Wilmington,NC

Summary

Adept at enhancing customer experiences and safety, my tenure at Uber and U.S.Xpress showcases a proven track record in efficient route planning and exceptional service delivery. Leveraging strong navigation skills and situational awareness, I consistently maintain high passenger satisfaction, underpinned by a clean driving record and effective communication abilities.

Overview

21
21
years of professional experience

Work History

Uber Partner

Uber
05.2024 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Collaborated with fellow Uber Partners in sharing tips and best practices for efficient operations within the rideshare community.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Accepted and processed fares.
  • Continuously improved driving skills through participating in training sessions offered by Uber or other resources such as defensive driving courses.
  • Supported local businesses through promoting their services during relevant conversations with passengers.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Adhered to all safety regulations and traffic laws while driving.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
  • Followed company guidelines and policies when interacting with passengers.
  • Remained calm and poised in emergent situations.
  • Delivered passengers to destinations safely and on time.
  • Followed designated routes and schedules while operating vehicles.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Communicated with passengers regarding estimated time of arrival.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Developed deep knowledge of local routes and area destinations.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Responded with ease to sudden changes in routes and schedules.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Followed applicable traffic regulations and traffic laws.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Pointed out landmarks and other points of interest to passengers.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Drove VIPs to corporate events and meetings.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Observed passengers during the journey and reported any suspicious behavior.

Truck Driver

U.S.Xpress
07.2023 - 05.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Maximized load safety by balancing, securing, and weighing products.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Verified contents of inventory loads against Bills of Lading.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed routine maintenance on truck to keep in working order.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.

Truck Driver

Schneider Logistics
02.2023 - 07.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Maximized load safety by balancing, securing, and weighing products.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Verified contents of inventory loads against Bills of Lading.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed routine maintenance on truck to keep in working order.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

Fashion Designer

A-Z Bridal Tailor Alterations
02.2003 - 02.2023
  • Sketched artistic and fresh designs for consideration.
  • Designed seasonal styles according to upcoming trends and popular color palettes.
  • Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
  • Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
  • Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
  • Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Designed sampling displays to enhance consumer interest.
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
  • Liaised with suppliers to secure competitive pricing on materials, reducing overall production costs without sacrificing quality.
  • Created detailed measurement and construction specifications for design to be executed appropriately by production teams.
  • Optimized garment fit by collaborating with pattern makers during product development stages; ensuring consistent sizing across all collections.
  • Assisted photographers in styling photoshoots showcasing new collections effectively; increasing exposure through print and digital media.
  • Followed market trends and research to establish innovative product offerings for consumers.
  • Collaborated with textile designers, patternmakers and sample makers to bring designs to life and meet target market needs.
  • Used drawing, computer-aided design (CAD) and draping techniques to develop ideas and communicate strategies to others.
  • Gathered information from vendors regarding market trends and competitor activity.
  • Established a positive work culture by fostering open communication and providing constructive feedback; driving continuous improvement and creative growth within the team.
  • Redesigned underperforming collections, leading to improved brand perception and increased revenue.
  • Revitalized existing fashion lines by incorporating innovative designs and materials.
  • Elevated company profile through collaborations with well-known influencers, resulting in increased brand visibility and customer engagement.
  • Partnered with public relations professionals in promoting the brand at key events; garnering a growing following among fashion enthusiasts.
  • Managed budgets for design projects, ensuring cost-effective solutions while maintaining artistic vision.
  • Mentored junior designers, fostering a supportive work environment that encouraged creativity and innovation.
  • Developed sustainable clothing lines using eco-friendly materials, strengthening the brand''s commitment to social responsibility.
  • Worked with photographers and stylists to showcase products for optimal visibility.
  • Created and presented design collections to buyers and other industry professionals to generate interest and secure orders.
  • Organized and participated in fashion shows, generating significant media attention and industry recognition.
  • Participated in international trade shows to expand the brand''s reach into new markets successfully.
  • Negotiated with vendors to reach ideal product distribution channels and pricing.
  • Coordinated design process for multiple brands from concept sketches through final adoption.
  • Coordinated with textile specialists to explore innovative fabric options, adding versatility to garment designs.
  • Clearly communicated design revisions to members of fashion design team.
  • Collaborated with marketing teams for successful campaign launches, resulting in increased sales.
  • Designed custom garments for high-profile clients, enhancing the brand''s reputation for luxury and exclusivity.
  • Streamlined internal design processes by implementing organizational systems, increasing efficiency within the team.
  • Developed exciting seasonal merchandise assortments to improve category diversity.
  • Oversaw production fashion line from concept to completion.
  • Participated in trade shows to showcase garments and attract buyers.
  • Collaborated with stylists and photographers to create creative fashion campaigns.

Education

Yes - Fashion Merchandising And Design

Stratford Carrier Institute
Stratford, NY
07.2005

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational Awareness
  • Driving Safety
  • Strong navigation
  • Vehicle Maintenance
  • Route Planning
  • Tech-savviness
  • Time Management
  • Passenger transportation
  • Customer Engagement
  • Schedule Management
  • Safe Driving
  • Defensive Driving
  • Customer Service
  • Dependable and Trustworthy
  • Dependable and reliable
  • Effective communication skills
  • Communication and Interpersonal Skills
  • Efficiency and Time Management
  • Defensive Driving Practices
  • Map Reading
  • GPS and route planning
  • Passenger Safety
  • Attention to Detail
  • Customer Relationships
  • Customer-Oriented
  • Transportation Coordination
  • Valid Driver's License
  • Insurance Requirements
  • Knowledge of local area
  • Fluent in English
  • Customer Support
  • Safety Management
  • State Driver's License
  • GPS Navigation
  • Traffic Laws and Regulations
  • Behavior Management
  • Emergency Response
  • Commercial Driving Experience
  • Special Needs Passengers
  • Vehicle Inspection
  • Proficient in Microsoft Office
  • DOT Inspections
  • Student Behavior Management
  • Safety-focused
  • Strong Working Relationships
  • Passenger Assistance
  • Student Interaction
  • Time, Mileage, and Fuel Tracking
  • Clean Driving Record
  • Passenger safety management
  • Exterior Washing and Polishing
  • Understands local routes
  • Safe Driving Practices
  • Schedule Coordination
  • Tires and Brakes Inspections
  • Billing Statements
  • Service Calls
  • Manual Transmission
  • Routine Vehicle Maintenance
  • Document Management
  • Licensing Requirements
  • Safe Driver Training
  • Route logs
  • Log Book Maintenance
  • Passenger Reviews or Endorsements
  • Hotel and Restaurant Recommendations
  • Safety Equipment Verification
  • Dispatcher Communication
  • Federal and State Driving Regulations
  • Google Maps
  • Minor Vehicle Repairs
  • DOT Regulations
  • Mileage and Service Logs
  • Inventory Management
  • Security Monitoring
  • Report Preparation
  • Inventory Systems
  • Customer Retention
  • Vehicle inspections
  • Ability to Lift 50 Pounds
  • Transportation Logs
  • Vehicle systems maintenance
  • Valid Vehicle Insurance and Registration
  • School Bus Policies
  • Accident Reports
  • Incident Reporting
  • Two-Way Radio Operation
  • Dispatch Collaboration
  • First Aid Certification
  • Service Promotion
  • Equipment Maintenance
  • RFID Tracking
  • Database Updating
  • Commercial driving
  • Commercial Drivers License CDL
  • Fire Extinguisher Use
  • Clean MVR

Languages

Arabic
Native or Bilingual

Timeline

Uber Partner

Uber
05.2024 - Current

Truck Driver

U.S.Xpress
07.2023 - 05.2024

Truck Driver

Schneider Logistics
02.2023 - 07.2023

Fashion Designer

A-Z Bridal Tailor Alterations
02.2003 - 02.2023

Yes - Fashion Merchandising And Design

Stratford Carrier Institute
Reda Lotfy