Adept at enhancing customer experiences and safety, my tenure at Uber and U.S.Xpress showcases a proven track record in efficient route planning and exceptional service delivery. Leveraging strong navigation skills and situational awareness, I consistently maintain high passenger satisfaction, underpinned by a clean driving record and effective communication abilities.
Overview
21
21
years of professional experience
Work History
Uber Partner
Uber
05.2024 - Current
Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Maintained a high driver rating through excellent communication and navigational skills.
Provided safe transportation for passengers, adhering to traffic laws and regulations.
Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
Picked up riders at designated locations and greeted upon vehicle entry.
Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
Built rapport with passengers through friendly conversation and attentive listening.
Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
Collaborated with fellow Uber Partners in sharing tips and best practices for efficient operations within the rideshare community.
Increased efficiency with effective route planning and GPS navigation usage.
Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Accepted and processed fares.
Continuously improved driving skills through participating in training sessions offered by Uber or other resources such as defensive driving courses.
Supported local businesses through promoting their services during relevant conversations with passengers.
Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Monitored traffic patterns and adjusted routes to minimize travel time.
Adhered to all safety regulations and traffic laws while driving.
Assisted passengers with loading and unloading luggage for enhanced customer care.
Inspected vehicles to confirm safe and fully-functioning working condition.
Built and maintained positive relationships with passengers by providing friendly and professional service.
Responded to passenger concerns and complaints politely and professionally.
Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
Followed company guidelines and policies when interacting with passengers.
Remained calm and poised in emergent situations.
Delivered passengers to destinations safely and on time.
Followed designated routes and schedules while operating vehicles.
Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Communicated with passengers regarding estimated time of arrival.
Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Developed deep knowledge of local routes and area destinations.
Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Assisted elderly and disabled passengers entering and exiting shuttle.
Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Responded with ease to sudden changes in routes and schedules.
Adhered to tight schedule and met departure and arrival deadlines.
Followed applicable traffic regulations and traffic laws.
Helped passengers with luggage, collected fares and politely answered questions.
Pointed out landmarks and other points of interest to passengers.
Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Drove VIPs to corporate events and meetings.
Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Observed passengers during the journey and reported any suspicious behavior.
Truck Driver
U.S.Xpress
07.2023 - 05.2024
Operated with safety and skill to avoid accidents and delays.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Maintained daily, legible DOT log book and submitted corresponding documents.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Dropped and hooked trailers and changed configuration of equipment.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Maximized load safety by balancing, securing, and weighing products.
Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Improved on-time delivery rates by effectively planning and executing efficient driving routes.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
Verified contents of inventory loads against Bills of Lading.
Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
Monitored and managed fuel consumption and expenses for management reporting.
Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Inspected load security and checked for damages.
Documented mileage, deliveries, pickups, customer issues and damages.
Fastened chains, straps, covers, and binders to secure load during transit.
Completed routine maintenance on truck to keep in working order.
Completed preventive maintenance checks and basic repairs to vehicles.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Secured vehicle to tow truck and checked all attachments for safe operation.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Answered roadside assistance calls for tows and other vehicle support.
Truck Driver
Schneider Logistics
02.2023 - 07.2023
Operated with safety and skill to avoid accidents and delays.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Maintained daily, legible DOT log book and submitted corresponding documents.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Dropped and hooked trailers and changed configuration of equipment.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Maximized load safety by balancing, securing, and weighing products.
Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Improved on-time delivery rates by effectively planning and executing efficient driving routes.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
Verified contents of inventory loads against Bills of Lading.
Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
Monitored and managed fuel consumption and expenses for management reporting.
Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Inspected load security and checked for damages.
Documented mileage, deliveries, pickups, customer issues and damages.
Fastened chains, straps, covers, and binders to secure load during transit.
Completed routine maintenance on truck to keep in working order.
Completed preventive maintenance checks and basic repairs to vehicles.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Secured vehicle to tow truck and checked all attachments for safe operation.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Fashion Designer
A-Z Bridal Tailor Alterations
02.2003 - 02.2023
Sketched artistic and fresh designs for consideration.
Designed seasonal styles according to upcoming trends and popular color palettes.
Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
Designed sampling displays to enhance consumer interest.
Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
Liaised with suppliers to secure competitive pricing on materials, reducing overall production costs without sacrificing quality.
Created detailed measurement and construction specifications for design to be executed appropriately by production teams.
Optimized garment fit by collaborating with pattern makers during product development stages; ensuring consistent sizing across all collections.
Assisted photographers in styling photoshoots showcasing new collections effectively; increasing exposure through print and digital media.
Followed market trends and research to establish innovative product offerings for consumers.
Collaborated with textile designers, patternmakers and sample makers to bring designs to life and meet target market needs.
Used drawing, computer-aided design (CAD) and draping techniques to develop ideas and communicate strategies to others.
Gathered information from vendors regarding market trends and competitor activity.
Established a positive work culture by fostering open communication and providing constructive feedback; driving continuous improvement and creative growth within the team.
Redesigned underperforming collections, leading to improved brand perception and increased revenue.
Revitalized existing fashion lines by incorporating innovative designs and materials.
Elevated company profile through collaborations with well-known influencers, resulting in increased brand visibility and customer engagement.
Partnered with public relations professionals in promoting the brand at key events; garnering a growing following among fashion enthusiasts.
Managed budgets for design projects, ensuring cost-effective solutions while maintaining artistic vision.
Mentored junior designers, fostering a supportive work environment that encouraged creativity and innovation.
Developed sustainable clothing lines using eco-friendly materials, strengthening the brand''s commitment to social responsibility.
Worked with photographers and stylists to showcase products for optimal visibility.
Created and presented design collections to buyers and other industry professionals to generate interest and secure orders.
Organized and participated in fashion shows, generating significant media attention and industry recognition.
Participated in international trade shows to expand the brand''s reach into new markets successfully.
Negotiated with vendors to reach ideal product distribution channels and pricing.
Coordinated design process for multiple brands from concept sketches through final adoption.
Coordinated with textile specialists to explore innovative fabric options, adding versatility to garment designs.
Clearly communicated design revisions to members of fashion design team.
Collaborated with marketing teams for successful campaign launches, resulting in increased sales.
Designed custom garments for high-profile clients, enhancing the brand''s reputation for luxury and exclusivity.
Streamlined internal design processes by implementing organizational systems, increasing efficiency within the team.
Developed exciting seasonal merchandise assortments to improve category diversity.
Oversaw production fashion line from concept to completion.
Participated in trade shows to showcase garments and attract buyers.
Collaborated with stylists and photographers to create creative fashion campaigns.