REDA MAHMOUD
Manteca,CA
Summary
I am a hard-working, dependable employee. I am always on time. I work well with others as well as independently. I learn quickly and I do not stop until the job is done. I am very thorough and am willing to take on any task/tasks that are put before me. I have excellent customer service/problem solving skills. I have exceptional time management and am able to prioritize and and demonstrate a sense of urgency in order to achieve completion. I will strive to take each day as an opportunity to learn, grow and succeed. I will not limit myself to just meet standards but also set and exceed them.
Overview
15
15
years of professional experience
Work History
Costco Wholesale
Cashier
07.2015 - Current
- Provide individualized attention to every customer without any delay
- Address and follow-up all customer queries
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Pleasantly deal with customers to ensure satisfaction
Amazon Fulfillment Center
Warehouse Associate
04.2015 - 07.2015
- Responsible for storing merchandise while maintaining business standards of safety
- Demonstrated ability to move/lift heavy objects by hand in a safe way by bending at the knees
- Highly skilled in operating material handling equipment (Pallet Jack) safely and efficiently
- Adept at reading work orders and counting merchandise accurately as well as scanning
- Able to ensure products are accurate and free of damage
- Committed to adhere to floor policies of warehouse
- Achieved special praise from the Warehouse Manager for completing work accurately at a high speed rate
Old Navy
Sales Associates
02.2015 - 04.2015
- Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
- Promote loyalty by educating customers about our loyalty programs
- Leverage omni channel offerings to deliver a frictionless customer experience
- Support sales floor, fitting room, check out, and back of house processes, as required
B-TECH Electronics
Retail Sales Supervisor
04.2010 - 02.2015
- Supervise and co-ordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Sell merchandise to customers
- Resolve problems that arise, such as customer complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- train or arrange for the training of new sales staff.
Magrabi Optical
Sales Representative
05.2009 - 02.2010
- Maintain MAGRABi standards by following the pre-set policies and procedures, such as but not limited to: dress code policies, floor attitude, sales policies and code of conduct to maintain the company image.
- Identify the customer requirements through applying MAGRABi selling procedures, offering different products and services, and discussing different promotions to meet customer needs.
- Ensure the customer receives promises through close follow up on customers’ requirements and requests with other stakeholders until the service is properly delivered.
- Shares the responsibility of stock accuracy and products safety, while reporting on issues and variances to contribute to more efficient stock control and maintenance.
- Handle the invoicing process over the system to adhere to MAGRABi selling standards and to contribute to more efficient sales tracking and recording.
- Cooperate with team members to achieve overall store goals and enhance the customer experience to build long term customer relations.
- Ensure meeting the set business plan targets on monthly basis through monitoring his sales performance versus the target revenues and identifying areas of unsatisfactory performance to rectify.
Education
Bachelor of Science - Computer Science
High Institute of Computer Science & Information
Giza,Egypt06.2007
Skills
- CompTIA A
- MS Office knowledgeable
- Ability to accurately type 40 WPM
- Quick learner
- Provide excellent communication and interpersonal skills
- Ability to handle multiple priorities and demands on time, while remaining calm
- Maintains a clean, neat and safe working environment
- Works well with public and highly motivated to provide excellent customer service
Languages
English
Timeline
Costco Wholesale
Cashier
07.2015 - Current
Amazon Fulfillment Center
Warehouse Associate
04.2015 - 07.2015
Old Navy
Sales Associates
02.2015 - 04.2015
B-TECH Electronics
Retail Sales Supervisor
04.2010 - 02.2015
Magrabi Optical
Sales Representative
05.2009 - 02.2010
Bachelor of Science - Computer Science
High Institute of Computer Science & Information
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