Client Service Representative
Offered Office Manager Position
Alderbrook Pet Hospital
- Managed a fast-paced office with frequent critical situations while maintaining a focus on providing calm and efficient support.
- Managed and communicated the DVM’s recommendations and advice for patients.
- Managed the hospital calendar for appointments and surgery through effective triage coordination.
- Provided superior customer service consistently in person, over the phone, or via email.
- Coordinated with techs, sales reps, outside doctors and pharmacies in a professional and friendly manner.
- Performed comprehensive research to ensure accuracy in medical documentation.
- Streamlined office processes.
- Submitted insurance claims for clients.
- Directed attention to critical patient needs.
- Filled prescriptions, handled cash.
- Improved work culture.