Redgy James Christensen
Hailey
Summary
Dynamic insurance professional with a proven track record at Farmers Insurance, excelling in agency retention and sales growth. Skilled in developing tailored insurance plans and training new staff and agents, leveraging strong problem-solving abilities and relationship-building expertise to drive performance and enhance customer satisfaction.
Proactive and goal-oriented insurance professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive district success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Agent
Farmers Insurance Agency
02.2014 - Current
- Managed client relationships to ensure satisfaction and retention of policyholders.
- Developed comprehensive insurance plans tailored to individual client needs.
- Led training sessions for new agents on product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for growth in insurance offerings.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Developed referral program that significantly expanded client base.
District Manager Trainer
Farmers Insurance - District 47
2021 - 2023
- Developed and implemented commercial insurance training programs to enhance agent performance and compliance with company standards.
- Facilitated remote zoom meetings with agents and district staff to improve knowledge of products and sales techniques among agents.
- Analyzed training effectiveness through feedback and performance metrics, refining content as needed.
- Collaborated with leadership to align training objectives with district goals and operational strategies.
District Manager
Farmers Insurance District Office
2008 - 2014
- Led district operations to achieve compliance with company policies and regulatory requirements.
- Managed performance metrics to assess agent productivity and ensure alignment with organizational goals.
- Developed training programs to enhance agent skills and improve overall customer service delivery.
- Analyzed market trends to identify growth opportunities and implement effective sales strategies.
- Oversaw budget management for district operations, optimizing resource allocation for maximum efficiency.
- Drove strategic planning efforts, aligning district objectives with corporate vision to enhance operational effectiveness.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Developed and executed strategic plans for underperforming agents, turning around sales figures.
- Recruited, interviewed and hired agents implementing mentoring programs to promote positive agent growth and success in the district.
Agent
Farmers Insurance Agency
2004 - 2008
- Started a new scratch agency and completed the 2 year program while running to daylight which meant no repayment of subsidy
- Second year as an agent I was top commercial agent in Idaho selling over $250,000 in commercial premium
- Developed effective improvement plans in alignment with goals and specifications.
- Developed referral program that significantly expanded client base.
- Analyzed market trends to identify opportunities for growth in insurance offerings.
- Developed comprehensive insurance plans tailored to individual client needs.
Education
Bachelor of Science - Industrial Technology
University of Idaho
Moscow, ID01-1998
No Degree - Reactor Theory And Machinist Studies
Naval Nuclear Power School
Orlando, FL01-1991
High School Diploma -
Snake River High School
Blackfoot, ID01-1990
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Customer complaint resolution
- Critical thinking
- Product sales
- New agent interviews
- Industry expertise
Accomplishments
- Qualified for 12 Toppers Clubs
- Qualified for 2 Championship Clubs
- Elite Commercial Agent
- Qualified for Blue Vase 2 times
- Commercial Century Reward
- District Manager Fast Start Rookie of the year 2010 Northern Zone
Certification
- Licensed Property, Casualty, Life, Health, Variable, & Pet Insurance
- Series 6 & 63 Licenses
- Licensed in Idaho, Utah, Arizona, Washington, & Oregon
Timeline
Agent
Farmers Insurance Agency
02.2014 - Current
District Manager Trainer
Farmers Insurance - District 47
2021 - 2023
District Manager
Farmers Insurance District Office
2008 - 2014
Agent
Farmers Insurance Agency
2004 - 2008
Bachelor of Science - Industrial Technology
University of Idaho
No Degree - Reactor Theory And Machinist Studies
Naval Nuclear Power School
High School Diploma -
Snake River High School