Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Redha Chaoui

Orlando,FL

Summary

A motivated, detail-oriented individual and aspiring IT Professional, with a solid foundation in technical support, PC maintenance, troubleshooting, and practical experience in customer service and teamwork gained as a Barista. Eager to contribute to an organization's growth while enhancing technical skills and learning from experienced professionals.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
08.2022 - Current
  • Craft and serve coffee/tea beverages with exceptional customer service
  • Uphold Starbucks standards in collaboration with the team, process orders, handle cash transactions, and troubleshoot any given situation when necessary
  • Be able to take responsibility for and manage queues of up to 20 people reasonably
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning

Education

Bachelor of Science - Information Technology -

University Of Central Florida
Orlando, FL
2024

Skills

  • TestOut IT Fundamentals Pro Certification 2022
  • Performance Improvements
  • Configure and manage Windows 11
  • Problem solving mindset
  • Navigate Task Manager
  • Install hardware on desktop computers and laptops
  • Windows Command Prompt and PowerShell
  • Manage permissions for Windows files, folders, and shares
  • Calm Under Pressure
  • Team Management

Projects

Active Directory Network

 01/2023 - 04/2023

  • Planning the network's structure, setting up domain controllers, creating user accounts, implementing Group Policies, integrating resources, navigate Windows Firewall, installing Windows Server 2022 and Windows 10 OS
  • Enhance user provisioning and role-based access control processes to improve efficiency and reduce security risks
  • Implementing Active Directory Domain Services whilst joining a domain and conducting testing all while being in the Oracle VM VirtualBox

Timeline

Barista

Starbucks
08.2022 - Current

Bachelor of Science - Information Technology -

University Of Central Florida

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Redha Chaoui