Trusted administrative assistant with extensive experience. Performed general office administrative duties as well as coordinated schedules, plans, and daily operations for important corporate executives. Detail oriented and very well organized.
Hi, I’m
Rediet Stanco
Merced,CA
Summary
Overview
6
years of professional experience
1
Certification
Work History
Catholic Relief Services, CRS
Administrative Assistant
08.2019 - 07.2022
Job overview
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Remotely Supported company activities including outbound and inbound calls, ticket and accommodation booking.
- Work from Home and hybrid administrative Assistant experience.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Closely worked with organization CEO on his visits and also supported other senior management of organization in any administrative issues.
- Interacted with vendors, contractors and professional services personnel, and peers to receive orders, direct activities, and communicate instructions.
- Compile data forms, reports, spreadsheets and records to perform data entry and data verification in relation to general administration processes (e.g. various contact lists, employee leave balances, staff attendance reports, Vehicle Log Sheets review, visitors' welcome packages, etc.).
- Received 4.5/5 performance efficiency for fiscal year 2021/2022
- Designed and led over 20+ special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Add Insurance Brokers And Consultants
Operations Officer
12.2018 - 07.2019
Job overview
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Increased operations effectiveness by 80%.
- Managed over 100 insurance polices.
- Handling customers records for new, renewed and lapsed insurance policies.
- Develop and implement plans to improve operational effectiveness and efficiency
Nyala Insurance Company
Customer Service Officer/ICT Project Officer
11.2016 - 04.2018
Job overview
- Developed and implement plans to improve operational effectiveness and efficiency with improvements of average of 8%.
- Analyzed customer service trends to discover areas of development and opportunity and provide feedback to management.
- Actively listened to customers with positive attitude, handled concerns quickly and escalated major issues to supervisor.
- Served over 100+ customers.
- Developed customer service policies and procedures to meet and exceed industry service standards with 97% satisfactory rating.
- Coordinated and developed standard for daily project activities and designed standard work excel for peers to follow with great success
- Provided necessary assistance on trainings for newly implemented systems
Education
CPU CollegeAddis Ababa
MBA from Business Administration
01.2021
University Overview
Aksum UniversityAksum University, Ethiopia
Bachelor of Science from Information Systems
07.2015
University Overview
Skills
- Multilingual in Amharic, Tigrigna, and English
- Advanced proficiency in Microsoft Office and Slack
- Team player
- Detail oriented
- Google Suite
- Travel Administration
- Meeting Minutes
- Microsoft Outlook
- Google Docs
- Adaptable and problem solving skills
- CRM Software
- Customer Obsession
Timeline
Administrative Assistant
Catholic Relief Services, CRS
08.2019 - 07.2022
Operations Officer
Add Insurance Brokers And Consultants
12.2018 - 07.2019
Customer Service Officer/ICT Project Officer
Nyala Insurance Company
11.2016 - 04.2018
CPU College
MBA from Business Administration
Aksum University
Bachelor of Science from Information Systems
Similar Profiles
Mable MaureenMable Maureen
Project Officer at Catholic Relief Services (CRS)Project Officer at Catholic Relief Services (CRS)
Amit MalikAmit Malik
Deputy Finance Manager at CATHOLIC RELIEF SERVICES (CRS INDIA)Deputy Finance Manager at CATHOLIC RELIEF SERVICES (CRS INDIA)
Stephanie NicholsStephanie Nichols
Human Resource Specialist at Catholic Relief Services, CRSHuman Resource Specialist at Catholic Relief Services, CRS
Alen RevolorioAlen Revolorio
Technician at JC Heating and Air ConditioningTechnician at JC Heating and Air Conditioning
Hoang HangHoang Hang
Barista at The Sweet CornerBarista at The Sweet Corner