Rediet Wondimagegn (Lilly)
Gaithersburg,MD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Service Advisor
Heritage Hyundai Towson Service Center
Towson , Maryland
01.2023 - 12.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Assistance Service Manager
Antwerpen Hyundai
Ellicott City, MD
11.2019 - 01.2023
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Advisor
Jim Coleman Cadillac
Bethesda, MD
04.2018 - 06.2019
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
Service Advisor
Chriswell Chevrolet
Gaithersburg, MD
08.2017 - 04.2018
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Greeted customers, identified their needs and provided advice on automotive services.
Education
Automotive Technology
Lincoln College of Technology
Columbia, MD07-2017
Skills
- Vehicle assessment
- Service estimates
- Customer consulting
- Product training
- Customer relationship management
- Warranty claims process management
- Documentation and reporting
- Workflow management
Timeline
Service Advisor
Heritage Hyundai Towson Service Center
01.2023 - 12.2024
Assistance Service Manager
Antwerpen Hyundai
11.2019 - 01.2023
Service Advisor
Jim Coleman Cadillac
04.2018 - 06.2019
Service Advisor
Chriswell Chevrolet
08.2017 - 04.2018
Automotive Technology
Lincoln College of Technology
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