Redina Bradford
Summary
Results-driven leader with over 8 years of experience in team management, customer service, and operations. Seeking to leverage my leadership, coaching, and business acumen in a Starbucks Store Manager role. Committed to fostering a positive partner and customer experience while driving profitability and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
10.2023 - Current
- Led store shifts, managing up to 8 partners to deliver high-quality customer service and efficient operations
- Trained and coached new team members, enhancing team performance and reducing onboarding time by 25%
- Supported the Store Manager in developing schedules, handling inventory management, and ensuring compliance with safety and operational standards
- Reinforced Starbucks’ mission and values by cultivating customer connections and partner engagement
- Assisted in implementing local store marketing and promotions that increased foot traffic and monthly sales
Team Lead Patient Advocate
Elevate
05.2021 - 10.2023
- Facilitated communication between patients, providers, and agencies to secure financial coverage for uninsured patients
- Increased weekly average dollars converted from $1.4M to $2.65M by securing certified payors
- Improved inpatient screening rates from 72% to 97% by restructuring internal processes
- Identified and corrected system errors within Epic and Mpower to streamline workflows
- Collaborated with team to resolve over 1,000 accounts in two months, leading to over $450K in contractor payments
Teller
BB&T/Truist
09.2019 - 05.2021
- Executed accurate financial transactions while maintaining customer satisfaction
- Boosted credit card acceptance from 48% to 98% by aligning offers with client needs
- Trained a team of 7 in new systems (SVT, Mega, Clover, Workday) during bank merger
Service Manager
Wells Fargo
06.2016 - 08.2019
- Recruited and led service department staff to exceed productivity and quality goals
- Conducted regular one-on-ones and coaching sessions, improving teller efficiency and reducing transaction errors
- Developed and managed branch schedules, ensuring consistent coverage and smooth operations
- Improved branch performance by identifying and addressing gaps in morale, customer satisfaction, and operational flow
Education
Bachelor of Science - Business - Human Resource Management
Capella University
Skills
- Epic
- DecoNet
- Mpower
- Workday
- SVT
- Mega
- Clover
Certification
- Medical Unit Secretary Certification
- Food & Safety (NC)
Accomplishments
- Maintained 100% pass rate on health and safety inspections as Shift Supervisor.
- Played key role in converting over $450K in unpaid patient accounts.
- Increased screening and eligibility efficiency through internal process audits and solutions.
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Team Lead Patient Advocate
Elevate
05.2021 - 10.2023
Teller
BB&T/Truist
09.2019 - 05.2021
Service Manager
Wells Fargo
06.2016 - 08.2019
Bachelor of Science - Business - Human Resource Management
Capella University
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