Dynamic professional, excelling in mentorship and client intake. Demonstrated effective leadership and problem-solving skills, enhancing mentee performance and customer satisfaction. Adept at organization and workflow optimization, fostering trust-based relationships while ensuring compliance and accuracy in all tasks.
Experienced with providing tailored mentorship to individuals, helping them achieve personal and professional milestones. Utilizes effective communication and empathy to build trust and encourage development. Knowledge of leadership and conflict resolution techniques ensures productive and supportive mentoring relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mentor 1
Lumbee Development
05.2023 - Current
Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Enhanced mentee performance by providing personalized guidance and support.
Served as role model for mentees by demonstrating strong values and ethical standards.
Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Assisted mentees in developing self-confidence and positive self-image.
Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Developed trust-based relationships with mentees through active listening and empathetic communication.
CNA
Personal Assist Home Care
02.2023 - 04.2023
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Intake Specialist
Lumbee Development
10.2022 - 01.2023
Answered phone calls and provided new clients with required paperwork to initiate service.
Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Completed intake assessment forms and filed clients' charts.
Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Pharmacy Technician
Rite-Aid Pharmacy
10.2021 - 09.2022
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
CNA
Southeastern Regional Medical Center
05.2019 - 09.2021
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Cashier
IGA Grocery Store
01.2019 - 05.2019
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree -
Robeson Community College
Lumberton, NC
Antioch Christian Academy
Lumberton, NC
05-2018
Skills
Teamwork and collaboration
Effective leadership
Organization
Time management
Problem-solving skills
Workflow optimization
Certification
First Aid/CPR Certified
Interests
Participating in cultural exchange programs and homestays
Volunteer Work
Participating in various activities, including shopping, spending time with family and friends, and taking on adventures with my dogs
I enjoy helping others and giving back to the community