Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Redouane Chenani

Kissimmee,FL

Summary

Highly motivated and customer-focused sales associate with diverse experience in retail, personal training, and client services. Proven ability to manage sales floors, provide excellent client service, and achieve targets in fast-paced environments. Strong communication skills with a passion for delivering personalized customer experiences.

Overview

4
4
years of professional experience

Work History

Personal Trainer

City Club
Casa Blanca - Morocco
01.2022 - 03.2024
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Created nutritional plans that support overall health goals of clients.
  • Demonstrated various exercises with the use of free weights and machines.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Motivated clients to reach their personal best by providing positive reinforcement.
  • Maintained records of client's performance data such as weight loss, muscle gain.
  • Recommended products such as dietary supplements or heart rate monitors when necessary.
  • Inspected equipment regularly to ensure it is safe and functioning properly.
  • Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
  • Communicated with clients to determine goals and performed client assessments.
  • Built and established lasting relationships using encouragement and personal support.

Sales Associate

Zara
Casa Blanca- Morocco
06.2020 - 01.2024
  • Provided prompt, courteous service to all customers.
  • Assisted customers with product selection and ordering processes.
  • Responded to customer complaints and concerns in an efficient manner.
  • Processed payments for orders accurately and efficiently.
  • Maintained up-to-date knowledge of products and services offered by the company.
  • Resolved customer inquiries via telephone, email, or face-to-face interactions.
  • Managed customer accounts, including updating contact information and order histories.
  • Monitored customer feedback to ensure satisfaction levels were met or exceeded expectations.
  • Developed relationships with customers through friendly interactions while providing assistance.
  • Identified opportunities for improvement within the department and implemented solutions accordingly.
  • Participated in training sessions designed to enhance customer service skills.
  • Greeted customers upon arrival and answered inquiries in a professional manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Diploma in Building and Public Works

OFPPT
Casablanca - Morocco
05-2019

High School Diploma -

Abdelmalak Saadi High School
Casablanca - Morocco
05-2015

Skills

  • Customer Service Excellence
  • Sales Floor Management
  • Retail Sales and Merchandising
  • Client relationship building
  • Problem Solving
  • Cash Handling and Point of Sale
  • Telephone Customer Support
  • Customer service documentation
  • Professionalism
  • Attention to Detail
  • Team Collaboration
  • Issue Escalation
  • Payment management
  • Complaint Handling

Languages

English
Professional
French
Professional
arabic
Native/ Bilingual

Timeline

Personal Trainer

City Club
01.2022 - 03.2024

Sales Associate

Zara
06.2020 - 01.2024

Some College (No Degree) - Diploma in Building and Public Works

OFPPT

High School Diploma -

Abdelmalak Saadi High School

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Redouane Chenani