Proactive Owner/Operator with extensive experience in managing business operations, ensuring customer satisfaction, and optimizing efficiency. Skilled in transportation safety, route planning, and vehicle maintenance. Strong abilities in client relations, negotiation, and strategic business growth, bringing dependable and reliable service to every role.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Owner/ Operator
Cobb's Collision and Salvage
03.1987 - 02.2024
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Operated with safety and skill to avoid accidents and delays.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Dropped and hooked trailers and changed configuration of equipment.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.