Reece Derrickson
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Baymont Inn & Suits Hotel
06.2021 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multiple customer telephone calls a day promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Trained new staff members in customer service techniques and hotel operations.
Education
Associate of Science -
Missouri State University
Springfield, MOSkills
- Mentoring
- Conflict Management
- Customer Service
- Automated Telephone Systems
- Problem-Solving Skills
- Guest Services
- Hospitality Service
Timeline
Front Desk Agent
Baymont Inn & Suits Hotel
06.2021 - Current
Associate of Science -
Missouri State University
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