Reece Gutierrez
Reed City,MI
Summary
During my time at my current job, I love getting the job done. I waste no time doing the task at hand so our members can be satisfied. I believe that speaks about my work ethic. I would love to do a trade where it keeps me busy and I work around others who have an upstanding work ethic. I am determined at any field I am in and I work hard to win.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
West Michigan Credit Union
12.2022 - Current
- Answered member inquiries via phone, email and chat
- Provided product information to members.
- Assisted members with order placement and payment processing
- Performed troubleshooting and problem solving for members issues
- Provided technical support to members on products or services offered by the company.
Cook
A&W
04.2019 - 11.2022
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Adhered to food safety standards when storing and preparing foods
- Cleaned kitchen equipment, surfaces, utensils and dishes
- Supervised and trained kitchen staff on proper preparation techniques
- Monitored stock levels of food items and ordered more when necessary
- Ensured that all food was cooked at the correct temperature and stored correctly
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Education
High School Diploma - undefined
Big Rapids High School
Big Rapids, MI05.2019
Skills
- Complaint resolution
- Workload Management
- Call handling
- CRM Software
- Payment Processing
- Customer Service
- Sales closing
- Training experience
Timeline
Contact Center Representative
West Michigan Credit Union
12.2022 - Current
Cook
A&W
04.2019 - 11.2022
High School Diploma - undefined
Big Rapids High School
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