Reece McLennan
Longforgan
Summary
Hardworking professional with excellent customer service skills developed in previous positions. An effective team member but equally capable of shouldering individual responsibility. Displayed success in delivering quality services to customers in difficult environments. Willing to take on new challenges and a fast learner with great attention to detail
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Customer team member
Co-op Food
Perth, Perth and Kinross
10.2024 - Current
- Seen customer satisfaction rates rise by more than 15% since starting at this job
- Engaged customers to enhance in-store experience, provide outstanding customer service and ensure repeat business
- Thrived in a fast paced retail environment
- Trusted to carry out third party supplier stock paperwork
- Resolved customer complaints and process issues with proactive problem-solving skills
- Collaborated with team members to ensure smooth store operations daily
- Performed cash handling securely, reducing risk of thefts or financial discrepancies.
Floor worker
A&D Bar Services
St Andrews, Fife
05.2023 - 09.2023
- Assisted customers with any requests they had with high satisfaction rate
- Ensured all areas of the venue (bars, tables, outside seating etc) were tidy and organised throughout the evening
- Helped to pack the company's equipment into their vans at the nights end in a well ordered and time efficient manner
- Carried out any requests from my supervisor with speed and efficiency to guarantee the venues' smooth operations
Bar and Lodge Worker
Perthshire Caravans
Lochearnhead, Stirling
05.2022 - 10.2022
- Ran bar and kitchen on weekly basis during peak holiday season and helped whole lodge operate smoothly
- Worked effectively with my team to ensure swift and high standard service for our customers
- Interacted well with customers to build a good worker/customer relationship throughout my time there
- Trusted to collect extra provisions from supplier when necessary to aid in the running of the lodge
- Maintained clean and tidy work station so as not to hinder service for customers
- Trusted to open and close bar and assist in ordering stock for bar
Education
Master of Arts - Economics
University of Glasgow
Glasgow 09.2020 - 06.2024
Skills
- Responsible and organised
- High quality customer service
- Trustworthy and reliable
- Industrious worker
References
References available upon request.
Timeline
Customer team member
Co-op Food
10.2024 - Current
Floor worker
A&D Bar Services
05.2023 - 09.2023
Bar and Lodge Worker
Perthshire Caravans
05.2022 - 10.2022
Master of Arts - Economics
University of Glasgow
09.2020 - 06.2024
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