Reece Willingham
Fort Worth,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Shift Manager/Assistant Manager
Brinker International Corp. / Chili's Grill & Bar Restaurant
North Richland Hills, TX
10.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed inventory audits to identify losses and project demand.
- Implemented new processes or procedures that improved operational efficiency.
- Responded promptly to any emergency situations that arose during the shift.
- Cross-trained in every store role to maximize operational knowledge.
Restaurant Team Member
Brinker Internationl, Chili's Grill & Bar
North Richland Hills, TX
10.2017 - 10.2021
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Ensured all dishes were prepared according to restaurant standards.
- Bussed, cleared, and reset tables as needed throughout shift.
- Replenished condiments and other supplies at tables and stations.
- Followed health code regulations when handling food items safely.
- Answered phone calls promptly and handled inquiries from customers courteously.
Sales Associate/Customer Service/Cashier
Kohl's Corporation
North Richland Hills, TX
07.2016 - 10.2017
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
Cook/Cashier/Prep
Freddy Frozen Custard & Steakburgers
North Richland Hills, TX
08.2015 - 06.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Grilled and deep fried various foods from meats to potatoes.
Education
High school or equivalent -
Richland High School
01-2015
Associate of Arts -
Tarrant County College
TxSkills
- Training and Coaching
- Franchise Operations
- Employee Engagement
- Workplace Safety
- Safe Food Handling
- Scheduling Coordination
- Management Experience
- Inventory Control
- Quality Assurance
- Tech-Savvy
- Decision-Making
- Opening and Closing Procedures
- Documentation and Reporting
- Interpersonal Skills
- Punctual and Reliable
- Cash Handling
- Critical Thinking
- Multitasking and Prioritizing
- Proactive Self-Starter
Certification
ServSafe Food Handler
TABC
Accomplishments
- Gained a leadership role as a result of high commendations and exceptional performance.
Timeline
Certified Shift Manager/Assistant Manager
Brinker International Corp. / Chili's Grill & Bar Restaurant
10.2021 - Current
Restaurant Team Member
Brinker Internationl, Chili's Grill & Bar
10.2017 - 10.2021
Sales Associate/Customer Service/Cashier
Kohl's Corporation
07.2016 - 10.2017
Cook/Cashier/Prep
Freddy Frozen Custard & Steakburgers
08.2015 - 06.2016
High school or equivalent -
Richland High School
Associate of Arts -
Tarrant County College
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