Experienced office manager and administration professional with 12 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Hi, I’m
Reecina Davis
Longmont,CO
Summary
Overview
13
years of professional experience
Work History
St Vrain Arbor CareLongmont, CO
Office Manager/HR Assistant
08.2021 - Current
Job overview
- Provide sales support through making outbound sales calls, perform lead generation, create proposals, schedule appointments, and maintaining multiple sales calendars.
- Provide world-class customer service by answering incoming customer calls, creating and maintaining positive rapport, and processing payments.
- Supervise staff members, organize schedules and delegate tasks.
- Maintain the customer database and files, complete paperwork accurately and efficiently.
- Provide general administrative and office support to business owner, COO and sales arborists.
- Includes continual integrated pest management research on local pests and insects to better support our staff members and clients.
- Human resource duties include creating and managing hiring campaigns.
- Tracking employee attendance, completing payroll as needed, and staying up to date with current labor laws.
- Developing and implementing company policies.
IBMBoulder, CO
Service Desk Agent
06.2021 - 08.2021
Job overview
- Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
- Assisted customers in troubleshooting hardware, software and network-related problems.
- Created service tickets to document all inquiries, incidents, requests and resolutions.
- Resetting mainframes, servers and passwords
- Monitored system performance for potential errors or security threats.
- Identified root causes of technical issues and implemented solutions accordingly.
- Ensured that all customer interactions were logged accurately in the help desk database.
- Updated customers on progress towards resolution throughout the entire process.
- Conducted research into a wide range of computing issues as required by customers.
- Installed, upgraded and configured software applications according to customer needs.
- Coordinated with other departments when needed to resolve complex cases.
EnerHealth BotanicalsLongmont, CO
Social Media Marketing Manager/Customer Support Specialist
03.2019 - 06.2021
Job overview
- Managing the retail side of the facility I answered all inbound calls and directed them appropriately
- Conducted keyword research to optimize content for SEO purposes.
- Provided creative ideas for content creation and optimization of social media channels.
- Built relationships with influencers in order to gain exposure for the brand.
- Utilized tools such as Hootsuite and Sprout Social to manage accounts efficiently and effectively.
- Researched competitors' activities on social media in order to stay ahead of the curve.
- Coordinated with designers or videographers when needed for visuals or videos.
- Promoted content through advertising on specific social media networks to reach target audience.
- Troubleshoot customer accounts; passwords previous order history, set up new accounts, etc
- Place orders for customers, make products suggestions
- Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
- Created content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+.
- In addition, I performed multiple Social Media Marketing services: Scouting, vetting hiring and managing influencers for social platforms
- Creating, editing and posting content to all social platforms
- Setting up and managing Instagram shop
Slimgenics
Program Advisor
12.2017 - 02.2019
Job overview
- Weight loss consultant/nutrition and weight loss counseling
- Design and sell nutritional weight loss programs for clients based on health history and lifestyle
- Provide nutritional guidance counseling to clients
- Counsel clients on healthy foods and lifestyle changes
- Educate clients on Slimgenics program and supplementation
- Perform receptionist duties: Maintain inventory and office supply orders
- Answer incoming calls, emails and manage walk-in prospects
AldiRockwall, TX
Store Associate
01.2013 - 12.2014
Job overview
- Provided cash register operations and handled customer payments.
- Organized store displays to ensure maximum visibility of products.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Reconciled daily sales transactions against cash registers totals.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Adhered to safety regulations when handling hazardous materials.
Greenville Independent School DistrictGreenville, TX
Receptionist/Administrative Assistant
09.2009 - 06.2011
Job overview
- Oversaw children ages 5-10
- Assisted management and parents
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; and verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Greenville HighschoolGreenville, TX
High School Diploma
01.2011
University Overview
Windward Community CollegeKaneohe, HI
Some College (No Degree) from Counseling Psychology
University Overview
Skills
- Social Media Management
- POS
- Individual Counseling
- Customer service
- Microsoft Office
- Adobe Creative Suite
- Blogging
- Hootsuite
- Magento
- Influencer Marketing
- Mac OS
- Customer support
- E-Commerce
- Branding
- Search Engine Optimization
- Email Marketing
- Adobe Photoshop
- Adobe Illustrator
- Customer relationship management
- Web Development
- Shopify
- ServiceNow
- Windows10
- VDAAS
- Software troubleshooting
- Application support
- Operating systems
- Computer hardware
- Windows
- IT support
- Help desk
- Typing
- Administrative experience
- Microsoft Outlook
- Employee Supervision
- Data Entry
- Policy Development
- Staff hiring
- Billing
- Operations Management
- Office Management
- Mail handling
- Policy Implementation
- Report Writing
- Employee Relations
- HR policies
Personal Information
Personal Information
Authorized To Work: US
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Languages
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Affiliations
Affiliations
- Gardening
- Arboriculture
- Integrated Pest Management research
- Hiking
- Free diving
- Tech enthusiast
- World music enthusiast
- Animal care
- Environmental care
References
References
References available upon request.Timeline
Office Manager/HR Assistant
St Vrain Arbor Care
08.2021 - Current
Service Desk Agent
IBM
06.2021 - 08.2021
Social Media Marketing Manager/Customer Support Specialist
EnerHealth Botanicals
03.2019 - 06.2021
Program Advisor
Slimgenics
12.2017 - 02.2019
Store Associate
Aldi
01.2013 - 12.2014
Receptionist/Administrative Assistant
Greenville Independent School District
09.2009 - 06.2011
Greenville Highschool
High School Diploma
Windward Community College
Some College (No Degree) from Counseling Psychology
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