Reecina Davis

Key Operational Responsibilities:

• Crew Management: Supervise arborists, climbers, and ground crews. Assign tasks, monitor performance, and ensure proper training.
• Scheduling & Logistics: Coordinate daily operations, including job scheduling, equipment allocation, 811 Locate management and route planning to optimize productivity.
• Safety Oversight: Enforce safety protocols and ensure compliance with OSHA and ANSI industry standards. Conduct regular safety meetings and inspections.
• Customer Relations: Communicate with clients to assess needs, provide estimates, and resolve issues. Ensure high levels of customer satisfaction.
• Budgeting & Cost Control: Manage operational budgets, track expenses, and identify cost-saving opportunities.
  Equipment Maintenance:
  Oversee maintenance and repair of vehicles, tools, and machinery used in tree care operations.
• Compliance & Documentation:
  Maintain records for jobs, safety, permits, and employee certifications. Ensure compliance with local regulations.
• Skills & Qualifications:
  Experience in arboriculture operations
  Strong leadership and team management abilities
  Knowledge of tree biology, pruning, removal, and plant health care
  Familiarity with GIS mapping, scheduling software, and CRM systems
  Excellent communication and problem-solving skills
  Ability to work outdoors in varying conditions

Key Marketing Responsibilities:

• Developed and implemented marketing strategies to enhance brand visibility.
• Managed digital marketing campaigns across multiple platforms to engage target audiences.
• Oversaw social media initiatives to drive community engagement and brand loyalty.
• Coordinated events and product launches to strengthen customer relationships.
• Generated ideas to increase sales through creative promotions.
  Created content for promotional materials, including brochures, flyers, and websites.
• Maintained relationships with key clients through regular communication.
• Prepared and sent proposals to prospective clients.

• Provide sales support through making outbound sales calls, perform lead generation, create proposals, schedule appointments, and maintaining multiple sales calendars.
• Provide world-class customer service by answering incoming customer calls, creating and maintaining positive rapport, and processing payments.
• Supervise staff members, organize schedules and delegate tasks.
• Maintain the customer database and files, complete paperwork accurately and efficiently.
• Provide general administrative and office support to business owner, COO and sales arborists.
• Includes continual integrated pest management research on local pests and insects to better support our staff members and clients.
• Human resource duties include creating and managing hiring campaigns.
• Tracking employee attendance, completing payroll as needed, and staying up to date with current labor laws.
• Developing and implementing company policies.

• Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
• Assisted customers in troubleshooting hardware, software and network-related problems.
• Created service tickets to document all inquiries, incidents, requests and resolutions.
• Resetting mainframes, servers and passwords
• Monitored system performance for potential errors or security threats.
• Identified root causes of technical issues and implemented solutions accordingly.
• Ensured that all customer interactions were logged accurately in the help desk database.
• Updated customers on progress towards resolution throughout the entire process.
• Conducted research into a wide range of computing issues as required by customers.
• Installed, upgraded and configured software applications according to customer needs.
• Coordinated with other departments when needed to resolve complex cases.

• Managing the retail side of the facility I answered all inbound calls and directed them appropriately
• Conducted keyword research to optimize content for SEO purposes.
• Provided creative ideas for content creation and optimization of social media channels.
• Built relationships with influencers in order to gain exposure for the brand.
• Utilized tools such as Hootsuite and Sprout Social to manage accounts efficiently and effectively.
• Researched competitors' activities on social media in order to stay ahead of the curve.
• Coordinated with designers or videographers when needed for visuals or videos.
• Promoted content through advertising on specific social media networks to reach target audience.
• Troubleshoot customer accounts; passwords previous order history, set up new accounts, etc
• Place orders for customers, make products suggestions
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• Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
• Created content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+.
• In addition, I performed multiple Social Media Marketing services: Scouting, vetting hiring and managing influencers for social platforms
• Creating, editing and posting content to all social platforms
• Setting up and managing Instagram shop

• Weight loss consultant/nutrition and weight loss counseling
• Design and sell nutritional weight loss programs for clients based on health history and lifestyle
• Provide nutritional guidance counseling to clients
• Counsel clients on healthy foods and lifestyle changes
• Educate clients on Slimgenics program and supplementation
• Perform receptionist duties: Maintain inventory and office supply orders
• Answer incoming calls, emails and manage walk-in prospects

• Provided cash register operations and handled customer payments.
• Organized store displays to ensure maximum visibility of products.
• Assisted customers with product selection, pricing and availability.
• Stocked shelves with merchandise and maintained inventory levels.
• Addressed customer complaints in a professional manner.
• Assisted with loading and unloading deliveries from vendors.
• Performed daily opening and closing procedures for store operation.
• Demonstrated excellent customer service skills at all times.
• Reconciled daily sales transactions against cash registers totals.
• Maintained knowledge of current promotions, policies concerning payment and exchanges.
• Adhered to safety regulations when handling hazardous materials.

• Oversaw children ages 5-10
• Assisted management and parents
• Verified visitors' identification cards before allowing access to the building.
• Performed data entry tasks into various computer systems accurately and promptly.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; and verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Updated daily log book with information about visitors entering the premises.
• Assisted with special projects assigned by management when required.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.