Reed Annis
5610 E Saginaw Hwy ,MI
Summary
Proven track record in enhancing patient satisfaction and streamlining healthcare processes at the University of Michigan. Skilled in HIPAA compliance and customer service, adept at fostering team collaboration and solving complex problems. Demonstrated ability to improve operational efficiency, achieving high accuracy in patient data management. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
University of Michigan
11.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Phlebotomist
University of Michigan
01.2022 - 11.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Hospital Corpsman Third Class
US Navy
10.2016 - 07.2021
- Facilitated efficient patient flow by coordinating appointments and managing medical records diligently.
- Conducted routine inspections of medical equipment, ensuring proper functionality for safe use.
- Managed medical supplies inventory, ensuring adequate stock levels for seamless medical services.
- Conducted efficient triage processes during high-volume periods, prioritizing patients based on severity of condition.
- Enhanced patient care by providing thorough assessments and administering appropriate treatments.
- Demonstrated adaptability during deployments or field exercises, providing essential medical support under challenging conditions.
- Mentored junior corpsmen in best practices for clinical procedures, fostering professional growth within the team.
- Educated patients on health promotion strategies, fostering a proactive approach to personal wellness.
- Performed diagnostic tests accurately and efficiently, allowing for timely diagnosis and treatment plans.
- Ensured optimal patient comfort throughout the treatment process by addressing concerns and offering support when needed.
- Provided compassionate care during emergencies, stabilizing patients and expediting necessary interventions.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Performed basic laboratory tests and collected specimens for further analysis.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Collaborated with medical doctors and other healthcare professionals.
- Observed patient behavior to report changes to medical personnel.
- Utilized communication devices to maintain contact with supervisors.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Educated public on emergency medical services.
- Dispensed medications and monitored patient reactions.
- Performed medical tests and collected samples for laboratory analysis.
- Conducted patient intake and triage procedures.
- Followed all safety protocols and took necessary precautions while providing care.
- Utilized medical instruments to perform minor surgeries and other procedures.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Rendered emergency medical treatment and administered immunization programs.
Education
Us Navy
San Antonio, TX 01.2017 - 05.2017
Grand Ledge High School
Grand Ledge, MI 08.2023 -
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Registration and Admissions
- Appointment Scheduling
- Strong empathy
- Problem-Solving
- Team Collaboration
Timeline
Grand Ledge High School
08.2023 -
Patient Access Representative
University of Michigan
11.2022 - Current
Phlebotomist
University of Michigan
01.2022 - 11.2022
Us Navy
01.2017 - 05.2017
Hospital Corpsman Third Class
US Navy
10.2016 - 07.2021
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