Summary
Overview
Work History
Education
Skills
Timeline
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Reed Bostic

Customer Service Representative
The Dalles,OR

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

7
7
years of professional experience

Work History

IT Technician

Radcomp
01.2023 - 04.2023
  • Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.

Medicine Technician

The Springs Living
07.2023 - 03.2024
  • Participated in quality improvement projects aimed at enhancing patient outcomes while reducing overall healthcare costs.
  • Continuously updated professional knowledge through participation in training programs, reading current literature, attending conferences, or engaging in other educational opportunities related to the field of pharmaceuticals.
  • Increased patient satisfaction by providing clear medication instructions and addressing any concerns or questions promptly.
  • Provided exceptional customer service while assisting patients at the pharmacy counter or over the phone regarding medication inquiries or concerns.
  • Collaborated with healthcare professionals to optimize patient treatment plans and achieve positive outcomes.

Caregiver

Public Partnerships
09.2017 - Current
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Education

Associate of Arts - Arts And Languages

Columbia Gorge Community College
The Dalles, OR
05.2001 -

High School Diploma -

Parkrose Highschool
Portland, OR
05.2001 -

Skills

Desktop Technical Support

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Timeline

Medicine Technician

The Springs Living
07.2023 - 03.2024

IT Technician

Radcomp
01.2023 - 04.2023

Caregiver

Public Partnerships
09.2017 - Current

Associate of Arts - Arts And Languages

Columbia Gorge Community College
05.2001 -

High School Diploma -

Parkrose Highschool
05.2001 -

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Reed BosticCustomer Service Representative