Reed Bostic
Customer Service Representative
The Dalles,OR
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
7
7
years of professional experience
Work History
IT Technician
Radcomp
01.2023 - 04.2023
- Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
Medicine Technician
The Springs Living
07.2023 - 03.2024
- Participated in quality improvement projects aimed at enhancing patient outcomes while reducing overall healthcare costs.
- Continuously updated professional knowledge through participation in training programs, reading current literature, attending conferences, or engaging in other educational opportunities related to the field of pharmaceuticals.
- Increased patient satisfaction by providing clear medication instructions and addressing any concerns or questions promptly.
- Provided exceptional customer service while assisting patients at the pharmacy counter or over the phone regarding medication inquiries or concerns.
- Collaborated with healthcare professionals to optimize patient treatment plans and achieve positive outcomes.
Caregiver
Public Partnerships
09.2017 - Current
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Education
Associate of Arts - Arts And Languages
Columbia Gorge Community College
The Dalles, OR 05.2001 -
High School Diploma -
Parkrose Highschool
Portland, OR 05.2001 -
Skills
Desktop Technical Support
Help Desk Operations
Information Security
Virtualization Technologies
Application support
Technical Support
Remote Support
Helpdesk services
Incoming Call Management
Online Chat Support
Technical Troubleshooting
Timeline
Medicine Technician
The Springs Living
07.2023 - 03.2024
IT Technician
Radcomp
01.2023 - 04.2023
Caregiver
Public Partnerships
09.2017 - Current
Associate of Arts - Arts And Languages
Columbia Gorge Community College
05.2001 -
High School Diploma -
Parkrose Highschool
05.2001 -