Reed Cagle
Las Vegas,NV
Summary
Proven leader and efficient problem-solver, adept in safety management and customer relations, honed at Wrench Broz LLC. Excelled in maintaining DOT compliance and leveraging Microsoft Excel for operational efficiency, achieving zero accidents and significantly enhancing client satisfaction. Skilled in prioritization and coordination, consistently delivering high-quality results. Hardworking employee enthusiastic about learning more about the security field inside and out. Pursues opportunities to learn new skills and contribute to group success.
Overview
13
13
years of professional experience
Work History
Owner/Operator Truck Driver
Wrench Broz LLC
07.2021 - 03.2024
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
Parts Runner
Werdco Bc
06.2020 - 03.2021
- Facilitated smooth operations within service department teams through consistent communication regarding part status updates and estimated arrival times.
- Identified potential cost-saving opportunities through careful evaluation of supplier performance metrics, recommending alternative sources as needed.
- Collaborated with suppliers to negotiate cost-effective pricing and secure on-time deliveries for critical components.
- Contributed to a safe working environment by adhering to established safety protocols during the handling and transport of parts.
- Ensured adherence to quality standards by thoroughly inspecting incoming shipments for damage or defects prior to acceptance into inventory.
- Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
- Improved inventory management by organizing and maintaining parts storage areas.
- Assisted in minimizing waste by properly disposing of obsolete or damaged parts according to company guidelines.
- Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
- Streamlined workflow, coordinated with technicians to ensure timely delivery of necessary parts.
Assistant Manager
Valvoline Instant Oil Change
09.2016 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Dry Cleaner
Al Phillips Dry Cleaners
08.2013 - 06.2014
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Used pressing machines and hand irons on appropriate garments.
- Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.
- Collaborated with other team members to handle large-volume orders promptly without sacrificing quality standards.
- Provided exceptional customer support during peak hours, ensuring a smooth flow of service and maintaining high levels of satisfaction.
Car Wash Attendant
Terrible Herbst Car Wash
04.2011 - 07.2013
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Optimized workflow by rotating between different roles within the car wash process as needed.
Education
High School Diploma -
Durango High School
Las Vegas, NV06.2011
Skills
- DOT Compliance
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Self-motivation and discipline
- Paperwork coordination
- Critical Thinking Capacity
- Safety Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Prioritization
- Coordination
- De-Escalation Techniques
- Microsoft Excel
- Microsoft PowerPoint
Hunting/Fishing
Hunting and fishing is my way to get out into nature. I grew up hunting and fishing as a kid and now that i have children i want to involve them with nature and the wilderness as much as possible.
Timeline
Owner/Operator Truck Driver
Wrench Broz LLC
07.2021 - 03.2024
Parts Runner
Werdco Bc
06.2020 - 03.2021
Assistant Manager
Valvoline Instant Oil Change
09.2016 - 05.2018
Dry Cleaner
Al Phillips Dry Cleaners
08.2013 - 06.2014
Car Wash Attendant
Terrible Herbst Car Wash
04.2011 - 07.2013
High School Diploma -
Durango High School
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