Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reed Gaudet

Oklahoma City

Summary

Experienced with providing effective and responsive customer support via live chat. Utilizes strong communication skills and quick problem-solving abilities to address customer inquiries. Track record of maintaining high customer satisfaction through efficient issue resolution and adaptability.

Strong attention to detail and follow-up skills. Excellent multitasking and communication abilities, with a track record of maintaining driver gates records accurately. Proficient in Microsoft Office and data entry. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.


Overview

14
14
years of professional experience

Work History

Ecommerce and Logistics Chat Represenative

Costco
08.2024 - Current
  • Resolve online order issues for Costco.com, including reprocessing declined orders to address authorization challenges and ensure customer satisfaction.
  • Address member inquires and concerns with tact and problem-solving skills, providing timely follow-up to guarantee resolution and excellent service.
  • Maintained detailed communication with third-party vendors and credit card companies to facilitate member resolutions and manage necessary authorizations.
  • Managed records of order volumes, cancellations, chargebacks, and fraud while assisting with eCommerce phone agent responsibilities needed.

Customer Service/Dispatcher

C.H. Robinson Worldwide Trucking Co
09.2011 - 04.2024
  • Customer Service/Dispatcher
  • Scheduled and dispatched workers for conveyance of materials, freight, or for normal, service rendered outside the place of business.
  • Arranged for necessary repairs to restore service for on time delivery of freight and schedules delays.
  • Ensured timely and efficient movement of service vehicles according to orders and schedules-TNT.
  • Relayed work orders and dispatch loads, messages, and information to or from work to drivers, sales rep, and supervisors, using telephones or by message.
  • Checked to ensure that appropriate changes were made by customer to resolve customers’ problems.
  • Kept records of customer interactions and transactions, new and update, recording details of inquiries, invoice, and cash advances, fuel cards, complaints, and comments, as well as actions taken.
  • Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts or loads, or to obtain information for new loads.
  • Identify issues and communicate to callers with proper steps to solution

Education

Associate of Arts - Child Development: Program Summary

Oklahoma City Community College
08.2016

Associate in Applied Science (A.A.S.) - Business Administration

Wright Career College
10.2012

Skills

  • Active Learning
  • Technical knowledge
  • De-Escalation Techniques
  • Follow-up skills
  • Customer Service
  • Multitasking
  • Attention to Detail
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Effective Communications
  • Self Motivation
  • Dispatch Recordkeeping
  • Microsoft Office
  • Data Entry

Timeline

Ecommerce and Logistics Chat Represenative

Costco
08.2024 - Current

Customer Service/Dispatcher

C.H. Robinson Worldwide Trucking Co
09.2011 - 04.2024

Associate in Applied Science (A.A.S.) - Business Administration

Wright Career College

Associate of Arts - Child Development: Program Summary

Oklahoma City Community College

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