Reed Gorey
Lake Stevens
Summary
Adept at fusion splicing and network troubleshooting, I enhanced network performance at Precision Splicing and boosted customer satisfaction at Oakland Rim and Wheel. My expertise in fiber optic safety and my ability to maintain professional customer interactions have consistently exceeded objectives, showcasing my commitment to excellence and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fiber Optic Splicer
Precision Splicing
10.2021 - 08.2024
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Tested fiber optic cables and documented results.
- Upheld high standards of craftsmanship while working under challenging conditions, including underground,aerial,inclement weather or confined spaces.
Branch Manager
Oakland Rim and Wheel
04.2012 - 12.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Assisted customers in finding appropriate parts promptly.
Education
San Leandro High School
San Leandro, CA06-1998
Skills
- Fiber Optic Safety
- Fiber Termination
- Fiber Optic Routing
- Fusion Splicing
- Fiber Identification
- Network Troubleshooting
Certification
- Valid C.P.R Certified
- Valid D.O.T Physical Card
- OSHA Safety and Health Certificate
Timeline
Fiber Optic Splicer
Precision Splicing
10.2021 - 08.2024
Branch Manager
Oakland Rim and Wheel
04.2012 - 12.2020
San Leandro High School
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