ANDREA P. LANGLEY
Heath,Ohio
Summary
Dependable Professional experienced in insurance, customer service, sales, administrative work, and animal care. Delivered high-quality results through effective communication, strong problem-solving skills, and meticulous record-keeping. Focused on maintaining high standards of work while managing multiple priorities and adapting to changing environments.
Overview
36
36
years of professional experience
Work History
Animal Caregiver, Medical Unit
Licking County Humane Society
Heath, Ohio
01.2021 - Current
- Delivered daily care and monitoring for animals in medical treatment, ensuring their health and comfort.
- Follow veterinary and shelter protocols for medication, feeding, sanitation, and animal care.
- Monitor animals for changes in behavior, appetite, condition, and overall well-being.
- Maintained accurate records and communicated critical medical and behavioral observations to veterinary staff to inform care decisions.
- Work closely with veterinary and shelter teams to provide appropriate care.
- Handle animals safely and compassionately while maintaining clean, sanitary, and organized work areas.
- Managed multiple responsibilities and prioritized urgent needs of animals requiring medical attention, optimizing care delivery.
Underwriter / Property Claims Adjuster
State Farm Insurance Company
01.1998 - 01.2021
- Evaluated insurance risks and analyzed information to inform underwriting decisions.
- Reviewed documentation, assessed damages, and applied company policies and procedures.
- Evaluated insurance risks and reviewed information to support underwriting decisions.
- Reviewed documentation and assessed damages to ensure compliance with company policies and procedures.
- Maintained accurate records while managing multiple claims and prioritizing effectively.
- Provided knowledgeable and compassionate customer service during often stressful situations.
- Worked independently while meeting established deadlines, quality standards, and company requirements.
- Demonstrated strong attention to detail, organization, judgment, and problem-solving skills.
Advertising Sales Representative
Trader Publishing
01.1996 - 01.1998
- Cultivated and strengthened relationships with advertising clients to enhance client retention.
- Developed and maintained relationships with advertising clients.
- Delivered exceptional customer service and account support to ensure client satisfaction and loyalty.
- Oversaw sales activities, follow-up, and administrative tasks to streamline operations and maximize sales opportunities.
- Worked independently to meet sales and customer-service objectives.
Advertising Sales Representative
Suburban News Publications
01.1991 - 01.1995
- Cultivated relationships with new and existing advertising customers to enhance client retention.
- Advised clients on tailored advertising solutions to meet specific needs and objectives.
- Oversaw customer accounts, ensuring consistent service and proactive follow-up to address client inquiries.
- Conducted sales activities and maintained accurate account information.
- Worked independently while managing multiple customers and deadlines.
Education
Bachelor of Arts - Journalism
Marshall University
Huntington, West VirginiaHigh School Diploma -
Glenwood High School
New Boston, OhioSkills
- Veterinary Care
- Animal Health Monitoring
- Veterinary Client Interaction
- Data management
- Attention to Detail
- Problem Solving
- Organizational skills
- Multitasking
- Teamwork & Collaboration
- Customer Service
- Communication
- Reliability
- Self-motivation
- Strong Work Ethic
Timeline
Animal Caregiver, Medical Unit
Licking County Humane Society
01.2021 - Current
Underwriter / Property Claims Adjuster
State Farm Insurance Company
01.1998 - 01.2021
Advertising Sales Representative
Trader Publishing
01.1996 - 01.1998
Advertising Sales Representative
Suburban News Publications
01.1991 - 01.1995
Bachelor of Arts - Journalism
Marshall University
High School Diploma -
Glenwood High School