Reed Merritt
Customer Service
Golden,CO
Summary
Long career of customer service, primarily in retailing. Outgoing and gregarious, I work well with people and enjoy solving customer problems. I am proud of the fact that in multiple positions regular customers seek me out an ask for me by name. Authorized to work in the US for any employer. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Customer Service and Hardware Sales
The Home Depot Inc
05.2021 - 05.2023
- Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
- Built strong relationships with store customers based on knowledgeable support for diverse needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided back up for customer service managers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier/Customer Service/Crew Member
Taco Bell Arvada
02.2014 - 06.2021
- Ran dining room and interfaced with customers, answering questions and referring them to menu items
- Efforts resulted in customers driving past several other Taco Bells and coming to our restaurant.
Investor
Self-employed
05.1983 - 11.2012
- Ran a portfolio of bonds and equities to generate income
- Developed a proprietary system for low risk, long range investing.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Store Expense Analyst/Store Coordinator/Assistant Store Manager
Neiman Marcus
12.1979 - 11.1982
- Did Comparative Expense Analysis and new store startup analysis for 12 store luxury department store chain, resulting in significant savings. Promoted twice, first to Store Coordinator, working directly under the Sr.VP/Director of Stores
- Promoted to Assistant Store Manager of Operations at Prestonwood store, where I was directly in charge of all sales support activities, including customer problem solving and resolution.
Assistant Manager
Merritt's and The Side Door
02.1977 - 12.1979
- Assisted in operation of family owned multi-store ladies-ready-to wear chain
- Responsibilities included direct sales, inventory, operations, purchasing/buying/ and personnel
- Specialized in customer service, generating additional sales.
Education
Master of Business Administration - Accounting
BBA - Marketing
High school diploma - College
1969
Skills
- Technical Support and Assistance
- Cash Register Operations
- Consultative Sales Approach
- Project Support
- Suggestive Selling
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Merchandise Recommendations
- Returns and Exchanges
- Positive Customer Engagement
Accomplishments
Received numerous customer service awards at The Home Depot. I was one of the top receivers of VOC (Voice of Customer) reviews for my attention to detail and total satisfaction of customers' needs.
Certification
Accounting (3 years)
Accounts Payable (3 years)
Financial Report Writing (5 years)
@
Sales (10+ years)
Customer Service (10+ years)
Management (5 years)
Forecasting (4 years)
Accounts Receivable
Typing 40+ wpm (10+ years)
computer proficiency (10+ years)
.
Procurement
Sales Support
Direct Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service and Hardware Sales - The Home Depot Inc
05.2021 - 05.2023
Cashier/Customer Service/Crew Member - Taco Bell Arvada
02.2014 - 06.2021
Investor - Self-employed
05.1983 - 11.2012
Store Expense Analyst/Store Coordinator/Assistant Store Manager - Neiman Marcus
12.1979 - 11.1982
Assistant Manager - Merritt's and The Side Door
02.1977 - 12.1979
Southern Methodist University - Master of Business Administration, Accounting
The University of Texas At Austin - BBA, Marketing
PreparatoryTerrell High School - High school diploma, College
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