Reed Pendleton
Knoxville
Summary
Account Manager / Sales Hunter / Guitarist with 25+ years experience with technical sales. Area of expertise includes: process instrumentation, engineered valve solutions and guitar sales. Drove 50% revenue growth through strategic territory development and consultative selling. Cultivated long-term partnerships, enhancing client retention and satisfaction. Specialist in closing complex technical deals and expanding national accounts in high-growth regions.
Overview
29
29
years of professional experience
Work History
Account Manager
PSA Process supplies & Accessories
10.2025 - 03.2026
- Oversee client interactions in SMR Small Nuclear Modular Reactor sector. Implement sales strategies across diverse portfolios, enhancing client acquisition and retention. Specialist in process design and instrumentation for improved control and safety. Drive business expansion in high-growth regions.
- Boosted client acquisition by 20% through targeted sales strategies.
- Enhanced process design, resulting in a 15% increase in safety compliance.
- Achieved measurable business growth in key geographical areas.
SENIOR SALES CONSULTANT
Experitec
06.2023 - 07.2025
- Oversee client interactions, enhancing user satisfaction and fostering partnership growth. Implement sales strategies across diverse portfolios to boost client acquisition and retention. Specialise in process design and instrumentation, enhancing control and safety. Lead high-potential geography to achieve significant business expansion.
- Drove client satisfaction through tailored service strategies.
- Boosted client retention by developing strong relationships.
- Improved safety measures through innovative instrumentation solutions.
- Achieved measurable growth in a competitive market.
TERRITORY SALES ENGINEER
E. W. Process
03.2022 - 03.2023
- Serve as Sales Engineer for family-owned instrumentation company. Generate leads via targeted outreach, enhancing client engagement and significantly improving sales pipeline.
- Drove lead generation efforts through strategic outreach initiatives.
- Enhanced client relationships, resulting in increased sales opportunities.
- Improved overall sales pipeline efficiency through effective engagement strategies.
UPLAND HUNTING GUIDE
Flint Oak Lodge
10.2021 - 02.2022
- Oversaw guided upland hunts, ensuring safety and memorable experiences. Enhanced client satisfaction with expert navigation and wildlife knowledge. Utilised tracking skills to locate game, boosting success rates. Resolved on-field challenges efficiently, fostering a seamless hunting environment.
- Achieved high client satisfaction ratings through expert service.
- Increased repeat bookings by delivering exceptional hunting experiences.
- Enhanced client success rates through effective game tracking.
ENGINEERING CONSULTANT
WARE Inc.
12.2019 - 08.2020
- Conducted client consultations to optimise steam systems, enhancing operational efficiency. Formulated sales strategies for national accounts, driving measurable growth. Cultivated strong client relationships, increasing cross-selling opportunities. Partnered with engineering teams to pinpoint essential system upgrades. Delivered technical solutions across industries, promoting product adoption.
- Enhanced steam systems, resulting in improved operational efficiency.
- Developed sales strategies leading to measurable growth in national accounts.
- Fostered client relationships, boosting cross-selling opportunities.
- Collaborated on identifying critical system upgrades with engineering teams.
SENIOR SALES REPRESENTATIVE
Mead O'Brien
01.2016 - 10.2019
- Oversaw sales team performance, exceeding targets and increasing revenue by 18%. Fostered strong client relations and resolved issues promptly. Collaborated with marketing to create impactful promotional campaigns, enhancing product visibility and driving sales.
- Drove team efforts to surpass sales goals.
- Championed client issue resolution to strengthen relationships.
- Spearheaded marketing initiatives for improved product exposure.
SALES REPRESENTATIVE
FCX Performance
01.2011 - 12.2015
- Oversaw client accounts across Kentucky in Power, Pulp & Paper, Chemical, and Natural Gas sectors. Crafted tailored sales strategies, consistently meeting quarterly targets. Collaborated with cross-functional teams to boost customer satisfaction. Analyzed market trends to seize opportunities and grow market share.
- Achieved consistent quarterly sales targets through strategic planning.
- Enhanced customer satisfaction by developing tailored solutions.
- Resolved client issues promptly, maintaining high retention rates.
- Identified market opportunities leading to increased market share.
ACCOUNT MANAGER
George E Booth
08.2005 - 12.2010
- Oversaw client relationships, conducting regular check-ins to ensure satisfaction and build partnerships. Managed industrial accounts across Kentucky, including chemical, natural gas, and power generation facilities. Analyzed client feedback to identify service gaps and implemented strategies for improved service delivery.
- Enhanced client satisfaction through proactive communication.
- Increased service delivery efficiency by addressing feedback.
- Strengthened partnerships with key industrial clients.
ACCOUNT MANAGER
Cumberland Valve and Fitting Company
01.1997 - 08.2005
- Oversaw client relationships, ensuring satisfaction through regular check-ins. Managed industrial accounts across Kentucky, including Chemical, Natural Gas, and Power Generation facilities. Analyzed client feedback to pinpoint service gaps and implemented targeted strategies for service delivery improvements.
- Cultivated strong partnerships through proactive communication.
- Increased client satisfaction scores by addressing concerns promptly.
- Enhanced service efficiency by implementing feedback-driven strategies.
Lead Guitarist and Tour Manager
the Judybats
Knoxville, TN
01.1997 - 08.2001
- Led creative direction for live performances, enhancing audience engagement through innovative guitar arrangements.
- Collaborated with band members to develop original compositions, integrating diverse musical influences and styles.
- Mentored junior musicians in technical skills and stage presence, fostering talent development within the group.
- Streamlined rehearsal processes by implementing structured practice schedules, improving efficiency and focus among band members.
- Cultivated relationships with industry professionals, expanding network opportunities for collaborations and performances.
- Oversaw equipment selection and maintenance, ensuring optimal sound quality during recordings and live shows.
Education
Associate of Science - History and Music
University of Nebraska
Lincoln, NEAssociate of Arts - Guitar And Songwriting
Berklee College of Music
Boston, MASkills
- Lead generation Expert
- Customer issue resolution Expert
- Process design Expert
- Process instrumentation Expert
- Guitar sales, service and repair
- Consultative sales Expert
- Client relationship building Expert
- Cross-selling Expert
- Upselling Expert
- CRM software proficiency
Interests
Upland bird hunting with my English Setter birddogs, playing guitar and songwriting
Timeline
Account Manager
PSA Process supplies & Accessories
10.2025 - 03.2026
SENIOR SALES CONSULTANT
Experitec
06.2023 - 07.2025
TERRITORY SALES ENGINEER
E. W. Process
03.2022 - 03.2023
UPLAND HUNTING GUIDE
Flint Oak Lodge
10.2021 - 02.2022
ENGINEERING CONSULTANT
WARE Inc.
12.2019 - 08.2020
SENIOR SALES REPRESENTATIVE
Mead O'Brien
01.2016 - 10.2019
SALES REPRESENTATIVE
FCX Performance
01.2011 - 12.2015
ACCOUNT MANAGER
George E Booth
08.2005 - 12.2010
Lead Guitarist and Tour Manager
the Judybats
01.1997 - 08.2001
ACCOUNT MANAGER
Cumberland Valve and Fitting Company
01.1997 - 08.2005
Associate of Science - History and Music
University of Nebraska
Associate of Arts - Guitar And Songwriting
Berklee College of Music
COURSES
- May 2025 — May 2025 Fisher Valves Severe Service , Fisher Valve Marshalltown, IA
- Sept 2023 — Sept 2023 Flexim Flowmeters, Flexim Houston, TX
- Jan 2020 — Jan 2020 Ware Boiler University 101, Ware Energy Louisville, KY
- Mar 2024 — Mar 2024 Emerson Solution Sales , Experitec St Louis
LINKS
LinkedIn