Reed Taylor
Fort Worth,Texas
Summary
Detail-oriented Account Manager with 9 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive
Avetta
06.2022 - 06.2023
- Developed and nurtured relationships with a portfolio of 15-20 enterprise clients to ensure optimal solution utilization, satisfaction, successful renewals and continued product expansion
- Conducted quarterly C-Level client meetings to understand their vision and initiatives, leveraging EHS/ESG best practices, Cyber Risk and Avetta's expertise to formulate effective strategies
- Designed comprehensive, client-centric business plans in collaboration with cross-functional teams, driving efficiencies and success through strategic alignment
- Led on-site and off-site client training, ensuring system proficiency, usage, and accurate data collection for analysis.
- Orchestrated a seamless client onboarding process, spanning from initial presentations to complex grading structures and cross-functional team implementation
- Identified potential new customers through research of industry trends and competitive analysis.
- Met and exceeded quota carrying requirements leveraging current clients, Google Alerts, Salesforce, Data.com, LinkedIn, and sales navigator to identify new corporate business units and customer contacts
Strategic Account Services: Sr. Customer Success Manager
Amazon
05.2021 - 06.2022
- Provide strategic consulting to marketplace sellers regarding fulfillment and inventory operations
- Advised marketplace sellers on growth strategies by introducing advertising solutions for brand expansion
- Introduce new marketplace sellers to Amazon advertising solutions such as sponsored ads, Amazon Live, Amazon Associates, and Amazon Stores to boost brand awareness, traffic and sales
- Onboarded 3P brand owners to a proprietary Amazon tool, helping them understand customer search & purchasing behavior and grow their topline through strategic product launches
- Designed long term business plans using sellers’ current year goals, collaborating effectively with cross-functional teams and sellers finding joint areas of opportunity to drive customer success with Amazon
- Achieved 100% scores for Q4 & Q1 account manager satisfaction, exceeding the company average of 76%
- Created the “Issue and Escalation Deep Dive” project to track any ongoing, unresolved and/or business critical issues and performed a root cause analysis with SAS Escalations. Tracked for immediate team of 12 members
- Met or exceeded (YOY) OPS with 7 of 8 sellers, with highest at 127% (+ $9 million) and lowest at 97% (- $328K).
Ring Neighbors: Account Manager II
Amazon
08.2019 - 05.2021
- Responsible for training, implementation and account management for larger public safety agencies of cities and jurisdictions with a population of 50K - 500k
- Collaborated with public safety agencies to create customized rollout plans to ensure top-down support
- Oversaw a 36% increase in total user engagement across 2020, surpassing the company average of 21%
- Maintained an average Net Promoter Score (NPS) of 80+ with trained agencies
- Collaborated cross-functionally with the Product Development team on Neighbors App improvements and updates
- Implemented an office hours training schedule to bulk onboard users and increase overall usage
- Created new dashboards and reports using Salesforce.com and Tableau for the account management team to track the overall health of each account
- Contributed to the development of the 90-day implementation and account management plan utilized across the Neighbors Account Management team
Sr. Account Executive
Gartner
05.2018 - 08.2019
- Managed finance accounts with outcomes including increased customer satisfaction, high retention, and account growth
- Managed 90 Mid-Sized Organization (Johnsonville Sausages, NFLPA, Brooks Sports) with a book of 1.9M
- Achieved top performer status in 2018, meeting 100% of the plan for the year
- Won the 2019 Q2 Champions Bonus, achieving 114% of the plan for the quarter
- Ranked 2nd in tickets sold for the Inaugural Gartner CFO and Finance Executives Conference
- Conducted monthly meetings with CFOs and finance executives to uncover and support the organizations' top initiatives
- Collaborated with Gartner analysts and advisors to create forward-looking service plans for CFOs and executive staff
- Strategically collaborated with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner's products and services
- Collaborated with team members across departments and verticals to drive the end-to-end sales process
District Manager
ADP
03.2015 - 05.2018
- Outside sales quota driven position - Consistently over quota
- Achieved “100% club” for 2015 (185%), 2016 (103%) and 2017 (127%)
- Top Performer in the Region for Q1, qualifying for the Fast Starts all-inclusive company trip to Miami
- Recognized as the Top performer in Dallas for highest quota month of 2017
- Developed and executed cold-calling strategies to targeted prospects
- Consistently reached or exceeded assigned sales goals by implementing sales strategies, such as "Ground and Pound."
- Conducted offsite Continuing Professional Education (CPE) and revenue-sharing partnering presentations to qualified accountants and COIs (Centers of Influence)
- Established mutually beneficial relationships with bankers, accountants, bookkeepers and enrolled agents
- Actively involved with Local Chamber of commerce and a Rotary club in territories
- Regularly met with clients to ensure their needs were met and upsell clients on additional platforms
- Collaborated with internal partners to cross-sell ADP solutions, including 401k plans, health insurance, workers' compensation, PEO services, etc
Education
Bachelor of Science - Marketing
University of Arkansas, Fayetteville
Fayetteville, ARSkills
- Account Management
- Project Development & Management
- Relationship Building, Engagement & Follow Through
- Process Development, Refinement & Efficiency
- Cross-Functional Team Relations & Integration
- Salesforce, Tableau, LinkedIn Sales Nav
- Business Development
- Contract Negotiation
- Customer Relationship Management
- Negotiation Skills
- Strong Presentation Skills
- Business Growth Opportunities
Certification
- FPC Certified
- Dale Carnegie High Impact Presentations
Affiliations
- Raced internationally on a U18 USA national cycling team
- Ranked top 25 nationally in U18 cycling
- Team Captain of International cycling team
- Team Captain for USA team in the Jr. Tour De France
Timeline
Account Executive
Avetta
06.2022 - 06.2023
Strategic Account Services: Sr. Customer Success Manager
Amazon
05.2021 - 06.2022
Ring Neighbors: Account Manager II
Amazon
08.2019 - 05.2021
Sr. Account Executive
Gartner
05.2018 - 08.2019
District Manager
ADP
03.2015 - 05.2018
Bachelor of Science - Marketing
University of Arkansas, Fayetteville
Similar Profiles
Ashley StottsAshley Stotts
Enterprise Account Manager at AvettaEnterprise Account Manager at Avetta
Helina GebreHelina Gebre
Supplier Success Professional at AvettaSupplier Success Professional at Avetta
LIVIA SIMOESLIVIA SIMOES
Supplier Success Professional at AVETTA GlobalSupplier Success Professional at AVETTA Global
Noah LarsenNoah Larsen
Team Member at Snow ExcitingTeam Member at Snow Exciting
Naw(Tory) HtooNaw(Tory) Htoo
Server at Gangnam RiceServer at Gangnam Rice