Reed Yoshida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Associate - Security Operations
CALIFORNIA DEPARTMENT OF TECHNOLOGY
07.2023 - Current
- Monitored network activity for threats using cyber defense tools and threat intelligence.
- Analyzed network traffic and events to detect anomalies and potential attacks.
- Validated security alerts, investigated threats, and recommended solutions.
- Prepared daily reports on security incidents and network activity.
- Collaborated with security team to validate alerts, analyze trends, and escalate incidents.
- Maintained knowledge of threats and security methodologies for effective response.
IT Associate - Service Desk Level 2
California Department Of Technology
09.2020 - 07.2023
- Followed up on over 2.1K tickets until customer's issues were resolved.
- Leveraged various network monitoring tools to quickly initiate troubleshooting.
- Initial troubleshooting of routers and network connections
- Responded to and facilitated multiple major incidents and initiated major incident response as well as setting up communication for incidents.
- User Acceptance Testing
- Trained most staff since starting and provided training for upcoming changes.
- Created various user guides and procedures.
- Coordinated with various Vendors for site visits, troubleshooting, and service restoration.
- Engaged in user support interactions via telephone, chat and email platforms while providing excellent customer service
- Documented support interactions for future reference
Student Assistant | Computer Operations
Department of Justice
09.2016 - 07.2020
- Worked closely with team members and other units to resolve issues
- Responded to console messages, device assignment, and diagnosing system problems
- Monitored peripheral subsystem components and network circuits
- Performed fundamental troubleshooting techniques for associated communication networks
- Wrote shift and incident reports
Education
Bachelor of Science - Computer Engineering
California State University - Sacramento
Sacramento, CA12.2019
Skills
- Friendly, Positive Attitude
- KQL (Kusto Query Language)
- Incident Response
- Network Troubleshooting
- Judgment and Decision-Making
- User Technical Assistance
- Threat Intelligence Analysis
Certification
- ISC2 Certified in Cybersecurity (CC)
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
Timeline
IT Associate - Security Operations
CALIFORNIA DEPARTMENT OF TECHNOLOGY
07.2023 - Current
IT Associate - Service Desk Level 2
California Department Of Technology
09.2020 - 07.2023
Student Assistant | Computer Operations
Department of Justice
09.2016 - 07.2020
Bachelor of Science - Computer Engineering
California State University - Sacramento
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