REEDA NICHOLAS
Hammonton,NJ
Summary
Enthusiastic professional with proven leadership abilities eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of programs and services and knowledge of program delivery and policies and practices. Motivated to learn, grow and excel in Human Services. Active Learning Critical Thinking Service Orientation Coordination Customer & Personal Service Education/Training Supervision Leadership Regulatory compliance Budgets Organization Scheduling Problem Resolution Project organization Policies/Practices Knowledge & implementation Strategic Planning Business operations Relationship development Team building Team management Operational improvement Communications MS Office Data entry
Overview
27
27
years of professional experience
Work History
Vocational Assistant
Commission For The Blind & Visually Impaired
2023.01 - Current
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks and projects.
- Expedited project completion times due to ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Collaborated effectively with cross-functional teams to achieve shared goals in timely manner.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Updated database of contacts and resources for company-wide distribution.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Trained and supervised employees on office policies and procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
Administrative Assistant 3
Commission For The Blind & Visually Impaired
2022.07 - 2023.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Developed strategies to streamline and improve office procedures.
- Maintained up-to-date knowledge of the companies best practices and office software updates to maximize efficiency in administrative tasks.
- Managed filing system, entered data and completed other clerical tasks.
Principal Cle
Commission For the Blind & Visually Impaired
2017.05 - 2022.07
- Administered support and assistance to Manager to support all functions of Southern Region Offices
- Promoted positive office culture by organizing team-building events and actively participating in staff meetings to address any concerns or areas of improvement.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Collaborated with cross-functional teams on various projects, contributing to overall success through effective communication and task management.
- Coordinated complex scheduling and calendar management for leadership team, resulting in increased productivity and time management.
- Maintained accurate records by diligently entering data into relevant databases, minimizing errors or discrepancies within the system.
- Provided exceptional customer service, resolving inquiries promptly and professionally while maintaining strict confidentiality of sensitive information.
- Expedited document processing by accurately proofreading and editing materials before submission to relevant parties.
- Implemented effective filing systems that facilitated easy retrieval of critical documents while significantly reducing risk of misplacement or loss.
- Contributed to successful completion of major projects by providing logistical support and coordinating resources as necessary.
- Managed high-volume daily tasks, ensuring timely completion and maintaining consistently organized work environment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided meeting support by taking minutes and dictations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Driver's Aide
Commission For The Blind And Visually Impaired
2008.05 - 2017.05
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Displayed very good communication and customer service skills.
- Maintained vehicle operation organization and cleanliness and reported any issues to supervisor.
- Delivered timely assistance during special events or projects, ensuring their seamless execution without interruption during programs and trainings.
- Maintained confidentiality of sensitive information while working in field with caseworker and handling private correspondence with clients.
- Assisted caseworker with product deliveries for clients
- Ensured caseworker was on time to meet clients.
- Managed average of 70 inbound calls and directed to appropriate extension.
- Demonstrated problem-solving skills when faced with unexpected challenges or issues that arose during normal business operations.
- Prepared and proofread outgoing correspondence for office staff.
- Assisted with daily clerical tasks, resulting in a streamlined workflow for the entire team.
- Oversaw transportation for all office caseworkers and clients during special events ensuring safe transportation at all times.
- Assisted blind and visually impaired with technology in field and in the office utilizing Jaws and voiceover.
- Scanned and transferred paper documents into Facts system.
- Enhanced office efficiency by maintaining organized filing systems and updating records as necessary.
- Streamlined office procedures by identifying inefficiencies and implementing new systems to address issues.
- Provided exceptional customer service at reception, ensuring a positive experience for visitors and clients alike.
- Utilized MS Outlook to set appointments and manage office calendar.
- Expedited document processing by efficiently handling mail distribution, photocopying, scanning, and filing duties.
- Coordinated logistics for departmental meetings, including reserving rooms, setting up equipment, and distributing materials to attendees.
- Reduced errors in data entry by employing strong attention to detail and double-checking all entered information.
- Supported staff members through various administrative tasks, boosting overall productivity within the office.
- Streamlined office information management procedures by organizing company records and documents.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Effectively handled office communications while adhering to confidentiality guidelines.
- Contributed to a positive work environment by maintaining a professional demeanor and providing support to colleagues as needed.
- Provided exceptional customer service to clients, responding to questions effectively.
2019.03 - 2013.11
- NJ STEP Program
Front End Customer Service Manager
Super Fresh Foods
1997.04 - 2008.07
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Coordinated promotional displays at the front end of the store to increase visibility of special offers or seasonal items among customers passing through checkout lanes.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
- Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Collaborated with other departments within the store to facilitate seamless communication and coordination between teams, improving overall efficiency and effectiveness of operations.
- Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
- Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
- Partnered with fellow managers to address departmental challenges as they arose while working towards shared goals within the organization.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Assisted in the hiring, training, and onboarding of all new employees to ensure a high level of customer service was maintained.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined front end operations for improved efficiency by implementing new procedures and staff training.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained accurate records of sales and financial transactions.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Utilized store analytics to identify areas of improvement in customer experiences.
Education
Business - Associate of Arts -
University of Phoenix
Phoenix, AZ01.2009
Skills
- Information security
- Schedule management
- Operational reporting
- Customer relations
- Operations support
- Confidential correspondence
- Data organization
- Clerical Support
- Data Gathering
- Attention to Detail
- Critical Thinking
- Staff Supervision
Timeline
Vocational Assistant
Commission For The Blind & Visually Impaired
2023.01 - Current
Administrative Assistant 3
Commission For The Blind & Visually Impaired
2022.07 - 2023.01
2019.03 - 2013.11
Principal Cle
Commission For the Blind & Visually Impaired
2017.05 - 2022.07
Driver's Aide
Commission For The Blind And Visually Impaired
2008.05 - 2017.05
Front End Customer Service Manager
Super Fresh Foods
1997.04 - 2008.07
Business - Associate of Arts -
University of Phoenix
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