Ashley Reed
Des Moines,IA
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Have many years of restaurant management and consulting experience, training and supervising staff, creating standard operating procedures, menu and marketing design, Was responsible for handling the full customer experience, including event planning, complaint evaluation and resolution, and specialized menus. Would like to utilize leadership and customer service experience in a structured, team-oriented organization outside of the restaurant industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fraud Detection Agent II
Velera
10.2023 - Current
- Inbound and outbound calls with card holders
- Inbound calls from financial inanition
- Assist agents through help line
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Account review of cards with possible fraud
Assistant Manager
Two Ol Chefs Food Truck
07.2021 - Current
- Provide customer service through taking orders, serving, managing customer complaints and issues
- Manage prep, entrée, and food stations
- Assist in creation of new menu items and feature ideas
- Manage opening, closing of food truck
GENERAL LABORER
All American Turf Beauty
10.2022 - 03.2023
- Communicating and setting appointments with customers
- Putting up and taking down outdoor décor
- Commercial and residential snow removal
- Organize, transport, and clean all equipment
- Coordinating yearly inventory
- Transported staff and equipment with company work truck and trailer
MANAGEMENT CONSULTANT
INDEPENDENT RESTAURANT
02.2020 - 10.2022
- Evaluated current restaurant operations
- Created standard operating procedures
- Created schedules
- Facilitated staff evaluations
- Created marketing changes to facilitate growth and proficiency within the business
FRONT OF HOUSE MANAGER / LEAD COOK
Edgewater Retirement Community
08.2017 - 02.2020
- Created a cohesive dining setting by coordinating and facilitating dining options from all3 operations to be available in one location for the diners
- Planned and designed all weekly and seasonal menus
- Scheduled staff and servers
- Hired and trained all food service staff
- Created specialized menus for any medical dietary restrictions
- Evaluated and resolved customer complaints about food or service
EXECUTIVE CHEF
Magnolia Wine Kitchen
08.2016 - 07.2017
- Redesigned menus for a more customer friendly, concise experience
- Restructured recipe structure for more efficient and standardized utilization
- Reduced staff overhead30% through new scheduling and operating procedures
- Reduced vendor costs by40% by researching new partnerships, creating an inventory forecast which allowed more effective bulk purchasing
- Evaluated and resolved customer complaints about food or service
HEAD COOK
Tacopocalypse
11.2014 - 08.2016
- Managed event planning of all off site venues
- Coordinated receipt of inventory
- Created standard operating procedures for inventory management, opening, prep, and closing
- Evaluated and resolved customer complaints about food or service
LINE COOK
Exile Brewing Company
09.2012 - 03.2015
- Managed prep, entrée, and food stations
- Assisted in creation of new menu items and feature ideas
- Managed opening, closing of food stations
BISTRO CHEF
Compass Group Hospitality
11.2013 - 11.2014
- Provided customer service through taking orders, serving, managing customer complaints and issues
- Managed preparation and production of all bistro menu items
- Cross trained as fill in chef and cashier for heritage food markets
VOI PROCESSOR
Data Vision Resources
01.2010 - 08.2012
- Coordinated and categorized documents and filing for banking organizations
- Input of loan and back data utilizing10 Key
Education
High school diploma -
Ankeny High School
Ankeny, IAAssociate of Applied Science - Hospitality Management
DMACC
Ankeny, IAAssociate of Applied Science - Culinary Arts
DMACC
Ankeny, IASkills
- Excellent People Skills
- Problem-solving
- Relationship building
- Customer service and care
- Microsoft Office Expertise
- Google Drive
- Critical thinking
- Customer complaint resolution
- Product and Service Knowledge
- Clear communication
- Hiring and Training
- Conflict resolution
- Goal-oriented mindset
- Directing Team Members
- Time Management
- Team Motivation
- Scheduling and Coordinating
- New Business Generation
Certification
- Licensed Life Insurance Producer - [8/30/22 to Present]
- Licensed Accident and Health Insurance Producer - [8/30/22 to Present]
Timeline
Fraud Detection Agent II
Velera
10.2023 - Current
GENERAL LABORER
All American Turf Beauty
10.2022 - 03.2023
Assistant Manager
Two Ol Chefs Food Truck
07.2021 - Current
MANAGEMENT CONSULTANT
INDEPENDENT RESTAURANT
02.2020 - 10.2022
FRONT OF HOUSE MANAGER / LEAD COOK
Edgewater Retirement Community
08.2017 - 02.2020
EXECUTIVE CHEF
Magnolia Wine Kitchen
08.2016 - 07.2017
HEAD COOK
Tacopocalypse
11.2014 - 08.2016
BISTRO CHEF
Compass Group Hospitality
11.2013 - 11.2014
LINE COOK
Exile Brewing Company
09.2012 - 03.2015
VOI PROCESSOR
Data Vision Resources
01.2010 - 08.2012
Associate of Applied Science - Hospitality Management
DMACC
Associate of Applied Science - Culinary Arts
DMACC
- Licensed Life Insurance Producer - [8/30/22 to Present]
- Licensed Accident and Health Insurance Producer - [8/30/22 to Present]
High school diploma -
Ankeny High School
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