Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ReElle Addington

Tampa,FL

Summary

Dynamic hospitality professional with proven expertise in guest management and staff training at J Alexanders. Adept at enhancing customer satisfaction through effective conflict resolution and strong leadership. Recognized for minimizing wait times and fostering a positive team environment, contributing to increased guest return rates and positive reviews.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Hostess

J Alexanders
09.2023 - Current
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
  • Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
  • Spearheaded initiatives to improve team communication, fostering a positive work environment among staff members.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Host/Server

Brio Tuscan Grille
01.2024 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Barista

Kahwa Coffee
03.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Shift Leader

Dunkin' Donuts
06.2020 - 03.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Education

High School Diploma -

Howard W Blake High School
Tampa, FL
05-2023

Skills

  • Guest management
  • Reservation handling
  • Cash handling
  • Point of sale
  • Shift management
  • Time management
  • Conflict resolution
  • Phone etiquette
  • Food safety awareness
  • Staff training
  • Reservations coordination
  • Strong leadership
  • Effective multitasking

Certification

  • Food Handler Certification (FHC) - State Health Departments.
  • Florida Driver's License

Timeline

Host/Server

Brio Tuscan Grille
01.2024 - 11.2024

Lead Hostess

J Alexanders
09.2023 - Current

Barista

Kahwa Coffee
03.2023 - 01.2024

Shift Leader

Dunkin' Donuts
06.2020 - 03.2023

High School Diploma -

Howard W Blake High School

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ReElle Addington