Summary
Overview
Work History
Education
Additional Skills Certifications
Timeline
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Reem Alqudsi

Summary

Highly motivated individual with experience in the food industry. Proven success in providing excellent customer service and ensuring compliance of food safety and sanitation standards. Adept at efficiently managing food preparation and presentation to optimize customer satisfaction. Possesses strong communication and organizational skills with a commitment to superior customer service.

Overview

10
10
years of professional experience

Work History

Lunchroom Supervisor

Grissom middle school
09.2023 - Current
  • Worked with coworkers to complete tasks
  • Maintained compliance with all safety regulations, health codes, and sanitation standards
  • Handled customer inquiries efficiently and courteously
  • Stocked shelves with food items and supplies on a regular basis
  • Disposed of trash properly according to established protocols
  • Conducted routine cleaning activities such as sweeping, mopping, and sanitizing surfaces throughout the work area.

ASSISTANT MANAGER

POPEYES LOUISIANA KITCHEN
07.2014 - 09.2022
  • Instructed, trained, coached, and developed the restaurant team to create an environment where enthusiastic people are recognized and rewarded for achieving organizational and personal goals
  • Cultivated and encouraged training, education, and continued learning within the restaurant
  • Drove and expected a high level of performance from the team
  • Trained new Shift Supervisors to develop and supervise the Team
  • Responsible for the overall recruiting and hiring of hourly employees.

RESTAURANT TEAM MEMBER

CHIPOTLE
08.2021 - 02.2022
  • Enthusiastically greeted all guests when they entered the restaurant
  • Strived to exceed guest expectations.
  • Greeted guests pleasantly and answered menu questions.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.

SHIFT MANAGER

BURGER KING
03.2021 - 02.2022
  • Handled and oversaw crew schedules
  • Followed recipe and food preparation guidelines
  • Maintained a cooperative, respectful working relationship with management and fellow team members
  • Monitored the quality of products and took appropriate actions to maintain that quality
  • Cleaned, organized, and restocked all stations adhered to all sanitation, safety, security policies


Assistant Manager

McDonald's
01.2017 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Business Management Program Bachelor degree Candidate -

PENN FOSTER COLLEGE
SCOTTDALE, AZ
08.2024

High School Diploma -

PENN FOSTER HIGH SCHOOL
SCRANTON, PA
01.2017

Additional Skills Certifications

  • ServSafe Certification (Expires 06/2026)
  • Flexibility to manage multiple tasks while seeing projects through to completion in a high quality and timely manner
  • Positive attitude, highly motivated to succeed, eager to learn, self-directed, and highly adaptable
  • Formally trained in Retail Management, Leadership and Project Management
  • Strong customer service skills and experience
  • Strong leadership skills
  • Resourceful in completing tasks
  • Detail oriented and professional


Timeline

Lunchroom Supervisor

Grissom middle school
09.2023 - Current

RESTAURANT TEAM MEMBER

CHIPOTLE
08.2021 - 02.2022

SHIFT MANAGER

BURGER KING
03.2021 - 02.2022

Assistant Manager

McDonald's
01.2017 - 05.2019

ASSISTANT MANAGER

POPEYES LOUISIANA KITCHEN
07.2014 - 09.2022

Business Management Program Bachelor degree Candidate -

PENN FOSTER COLLEGE

High School Diploma -

PENN FOSTER HIGH SCHOOL

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Reem Alqudsi