Reem Alriyati
Woodbridge,United States
Summary
Government Agency customer support specialist with 3 years of experience, adept at strategic communication and public engagement for governmental bodies. Utilizes extensive customer service skills, and a deep understanding of trade laws and border regulations to enhance national safety and economic stability. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Customs and Border Protection
Washington, D.C.
10.2021 - Current
- Maintain knowledge of current laws, regulations and procedures
- Became familiar with trade laws, trade advice, trade procedures, and importing and exporting regulations
- Deep understanding of the important of the CBP department to our safety and economy as a nation
- Provide customer service and assistance to travelers
- Utilize computer systems to access and create cases
- Managed 80 caseloads daily that varied from different CBP topics
- Worked with Federal public information officers to answer all the the customers questions on policies and regulations
- Maintain daily management systems, status checks, and communications
- Ensured information accuracy, reinforcing agency credibility
- Analyze daily operational data to improve process efficiencies
- Optimized case management processes, enhancing workflow efficiency
- Conduct daily operational data analysis to refine case handling methods
- Foster team dynamics to streamline project delivery in diverse environments
- Streamline case handling by optimizing processes, improving efficiency
ESL Teacher
VIP KID
Woodbridge, VA
10.2019 - 01.2022
- Innovated and implemented ESL curriculum fostering students' conversational skills
- Monitored and recorded student attendance and progress, driving towards set objectives
- Pioneered interactive ESL teaching techniques, boosting conversational fluency
- Meticulously tracked student progress, ensuring achievement of learning goals
Account Executive
ACI Worldwide Inc.
Chantilly, VA
03.2018 - 10.2019
- Analyzed customer data to identify issues, propose viable solutions, ensuring high-level service quality
- Boosted efficiency by mastering call scripts, steering conversation flow
- Demonstrated strict adherence to company policies, achieving consistent performance in call-time and quality metrics
Supervisory Mission Support Specialist
FEMA
Falls Church
10.2017 - 03.2018
- Spearheaded prompt response to team inquiries, optimizing call center productivity
- Managed advanced issue resolution with professionalism
- Produced detailed reports on call times and satisfaction ratings
- Established stellar first impression through patient and positive customer interactions
- Executed clerical duties including mail sorting, supplies restocking, and document typing
- Enhanced operational efficiency by streamlining call center processes
Finance Manager
Woodbridge, United States
01.2014 - 10.2017
- Orchestrated daily operations through strategic planning and budgeting
- Enhanced staff competency in financial procedures through targeted training
- Streamlined banking and administrative tasks to ensure superior client service
Education
BBA - Business Administration And Management
Strayer University
Washington, DC06-2019
Skills
- Organizational Skills
- Leadership Skills
- Team Building Skills
- Strategic Planning
- Oral and Written Communication Expertise
- Customer Service
- Food and Beverage Service
- Company culture and values
- Verbal and written communication
- Company policy adherence
- Emergency Situations Management
- Guest Services
- Strong Work Ethic
Additionalinformation - Summary
Highly skilled and a reliable professional with superb knowledge in the CBP field. I possess great attention to detail, and I'm well versed in analyzing, problem solving, and multitasking. Excellent interpersonal skills, and I work well with others and strive to maintain a positive work environment. I have thorough knowledge and experience in government laws and regulations. Holds a public trust clearance.
Languages
- Spanish
- Arabic
- English
Timeline
Customer Support Specialist
Customs and Border Protection
10.2021 - Current
ESL Teacher
VIP KID
10.2019 - 01.2022
Account Executive
ACI Worldwide Inc.
03.2018 - 10.2019
Supervisory Mission Support Specialist
FEMA
10.2017 - 03.2018
Finance Manager
01.2014 - 10.2017
BBA - Business Administration And Management
Strayer University
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