Reem Mohamed
Herndon,VA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Support Intern
Smartphone-Depot
Falls Church, VA
01.2024 - 02.2024
- Assisted in troubleshooting hardware and software issues for employees via telephone, email, and remote access.
- Developed detailed documentation outlining procedures for resolving common technical problems.
- Performed basic system administration tasks such as creating user accounts, resetting passwords, and managing disk space.
- Tested computer systems regularly to ensure optimal performance.
Land Programming Assistant
Fairfax County Park Authority
McLean, VA
02.2022 - 01.2023
- Community outreach efforts by working with schools, community groups, agency partners, and other special interest groups.
- Evaluate program participation levels, profitability, and cancellation rates and adjusted improve performance Use of Microsoft office suite software and RecDynamics online registration management system.
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
- Cultivated and developed programming ideas for station to produce.
- Coordinated, tasked, and supervised staff to sustain organizational operations and champion organizational mission.
Lead Front Desk Receptionist
Fairfax County Park Authority
Oakton, VA
09.2016 - 02.2022
- Supervises customer service operations to include scheduling, recruiting, hiring, training, development, and coaching of the front desk staff and customer engagement representatives (new member onboarding)
- Ensure proper cash, check, and credit – card processing as well as audit controls Communicate with, and support program directors (aquatics, land, and fitness) as needed.
- Reviews and sets clear expectations, develop, and implement training, ensure the team maintains a high bar of service delivery, and code of ethic and conduct are followed.
Education
Bachelor of Science - Cyber Security
George Mason University
Fairfax, VA08-2024
Skills
- Performance Quality Assurance
- Interdepartmental Coordination
- Program Scheduling
- Production Activity Logging
- Organizational Systems
- Verbal and Written Communication
- Time Management
- Information Protection
- Multitasking
- Planning
- MySQL
- Programming Languages: Java, C#, Net, Python
- Proficient in HTML
- Analytical Thinking
Certification
- CompTIA A+, April 24, 2024- April 24, 2027
Languages
Arabic
Professional
nubian
Limited
Timeline
Help Desk Support Intern
Smartphone-Depot
01.2024 - 02.2024
Land Programming Assistant
Fairfax County Park Authority
02.2022 - 01.2023
Lead Front Desk Receptionist
Fairfax County Park Authority
09.2016 - 02.2022
Bachelor of Science - Cyber Security
George Mason University
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