Reem Muzeyen
Silver Spring,MD
Summary
Reem is a well-established Splunk Engineer providing a wide-range of technical skills accumulated over the last 8+ years in the technology space. With a focus on Splunk Engineering, she has a vast array of experience working with various applications and conducting the integration of various tools with Splunk. Reem prides herself in her versatility with varying skills in areas of Splunk related to architecting, administering and developing the Splunk infrastructure. Reem is recognized for her persistence, diligence and ability to exercise creative problem-solving techniques in highly complex IT environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Splunk Developer
USCIS, U.S. Citizenship Immigration Services
04.2024 - Current
- Designed and deployed interactive Splunk dashboards for diverse use cases, enhancing data accessibility and decision-making.
- Integrated Tenable.io with Splunk to streamline vulnerability assessments and security monitoring.
- Implemented and managed asset management processes, including creating and maintaining asset lookup tables.
- Configured and optimized Splunk alerts and reports, ensuring prompt detection of issues and effective data analysis.
- Developed and maintained scheduled jobs for automated data processing and reporting tasks.
- Established and managed backup procedures to GitHub, ensuring data integrity and version control.
- Conducted regular data refreshes to maintain up-to-date information and analytics.
- Documented SOPs for Splunk configurations, procedures, and troubleshooting to support consistent practices.
- Wrote complex Splunk queries and optimized existing dashboards to enhance performance and reduce search times.
- Developed SIEM content as a Splunk Developer to monitor security events and detect potential security incidents across the enterprise.
Sr. Splunk Engineer
Nationwide Insurance
02.2021 - 03.2024
- Onboarded business-critical data including Symantec DLP, Forescout, McAfee, Palo Alto, BlueCoat/Symantec, ZScaler, Carbon Black, CrowdStrike, and Cisco SourceFire
- Built and tailored custom TAs and apps as a part of data onboarding process
- Increased indexing capability by expanding indexer cluster laterally
- Performed custom field extractions with advanced regular expressions
- Troubleshooted and resolved customer problems, interfaces with engineering on various platform issues, and contributes to projects revolving around support tools, configuring visual apps, creating custom apps, dashboarding and creating alerts and reports, knowledge management, and revising data models
- Introduced a normalized standard of data integrity by making most of the onboarded source types CIM-compliant, utilizing such data models as Network Traffic, Web, Endpoint, Certificates, Alerts
- Provided and directed the creation of documentation of content for standardized processes within the company
- Created and optimized lookups (automatic/Kvstore) for querying and correlating data with various data sources
- Participated in requirements gathering for dashboard creation or log ingestion, prototyping and architecting for systems expansions, and triaging of operational issues
Splunk Engineer
Cargill
02.2019 - 02.2021
- Engineered data pipelines, aggregations, and onboarded business critical data
- Configured data storage retention policy to meet standards and remain in accordance with regulatory requirements for a minimum of three years
- Monitored system applications, ensured systems run smoothly, and created weekly reports outlining findings/solutions that directly shaped the engineering goals of the following week
- Assisted with the integration of new hardware and software
- Integrated Splunk team knowledge of architecture, system interfaces, and monitoring requirements with the needs of internal customers of platform
- Brought different data sources into Splunk via different methods including forwarding, scripting, rest API, DB connect, and HEC
- Analyzed and correlated complex data sets to detect significant events and develop custom searches with SPL including the use of complex commands (join, append, subsearches, transaction)
- Administered Splunk configs and performed system maintenance in a Nix-based indexer and Search Head clustered environment
- Provided technical feedback and consultations to management during proof-of-concept reviews for new security products
- Provided technical guidance to the SOC team during investigations or incident response
- Participated where needed on incident bridges involving Splunk as the lead SME
- Self-managing, engaging, and upbeat Splunk Specialist with excellent written and verbal communication skills that lead respective tasks and delivered success to the CDC Analysis program
- Worked to integrate sensor tools with Splunk via vendor-supported Add-Ons, Modules, visual Apps, and custom API connections
- Monitored Splunk internal logs to identify and resolve potential vulnerability and performance issues on a daily basis
Splunk Developer
Verizon
04.2016 - 02.2019
- Used Splunk to visualize and report on business trends
- Mastered SPL and dashboard creation to support the business reporting needs of company
- Used complex queries to visualize data, including the use of commands like trendline, predict, eval, regex, and the collection of mv commands
- Assisted peers in searching Splunk indexes with refined base searches; trained new analysts on best practices
- Configured larger dashboards with the use of base search, load job and search ref to save SH on resources
- Requested Splunk access for team members to specific indexes and workspaces
- Worked closely with Splunk Engineers to onboard relevant business data, extract fields for analytics, and create knowledge objects such as macros, aliases, calculated fields and lookups to enrich raw data
- Met and adhered to established timelines for the completion of projects
- Used JIRA and Agile Project Management to drive and break-down projects to defined tasks with set outcomes
- Effectively worked in teams consisting of engineers, project managers, business analysts, and techs
Data Analyst
Broadcom
01.2014 - 04.2016
- Deepened understanding of communications industry and subsidiaries
- Identified keystone metrics and built exec-facing dashboards to track business initiatives and projects
- Created visually appealing intelligence from data for end-users
- Aggregated data from various sources to construct streamlined pipelines
- Troubleshooted technical issues on special project
- Reviewed and revised documentation around customer support
- Provided commentary on the onboarding process for new analysts and implemented improvements
Help Desk Analyst
Wells Fargo
08.2011 - 12.2013
- Handled inbound call center support requests via telephone and virtual chat
- Educated customers on self-help products, options and services
- Assisted customers with password resets and lock-outs
- Troubleshooted Microsoft Office application, iOS systems including work mobile devices, VPN connections, VDI issues, Cisco Connect, Windows 8, 9 and 10
- Escalated unresolved incidents or requests as appropriate
- Met performance metrics related to first-call resolution, call quality, adherence to schedule, metrics on closed tickets, and customer satisfaction
- Maintained relevant incident and knowledge records; communicates with clients on progress towards service restoration, resolution, and closure
- Familiar with SNOW and ZenDesk ticketing systems
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Adelphi, MDAssociate of Arts -
Montgomery College
Rockville, MDCertification
- Splunk Certified Admin
- Splunk Certified Power User
- Splunk Certified User
- Security +
Timeline
Splunk Developer
USCIS, U.S. Citizenship Immigration Services
04.2024 - Current
Sr. Splunk Engineer
Nationwide Insurance
02.2021 - 03.2024
Splunk Engineer
Cargill
02.2019 - 02.2021
Splunk Developer
Verizon
04.2016 - 02.2019
Data Analyst
Broadcom
01.2014 - 04.2016
Help Desk Analyst
Wells Fargo
08.2011 - 12.2013
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Associate of Arts -
Montgomery College
- Splunk Certified Admin
- Splunk Certified Power User
- Splunk Certified User
- Security +
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