Reem Usmani

• Managed several caseloads at a time and worked primarily with female adults facing some sort of crisis that prevented them from caring for their children.
• Worked with "Respite" or shorter stay and "Tier 1" families. Usually, Tier 1 meant more serious circumstances- the parent/ guardians was going inpatient for mental health needs, they had surgery,y or were giving birth during the service period.
• Gave referrals and resources to parents/guardians from our supplies. These resources included free hygiene supplies, diapers, and self-care items. Additionally, if there was a larger need, such as a mother just gave birth and needs clothes and supplies, we would partner with an organization called NeighborShare to get them no more than 400$ worth of items.
• Documentation. Due to the nature of the job I had to document client information, take photos of the children for their files, and also complete intake and discharge paperwork. Had to call the child abuse prevention hotline and document the call in notes and on OCAF.
• Audit files.
• Attend different fundraising events Providence House hosted (Deck the House and the annual Luncheon)
• Attended group supervision/supervision with my supervisor

Managed outgoing calls for Ruffalo Noel Levitz, as a student fundraiser, based near Cleveland State University. Tried to persuade alumni to donate to the university while following scripts. Phone calls were around 15 minutes at the most, hence building rapport with prospects was key: being charming and friendly was very important.

I worked as a Youth Care Specialist in a residential treatment facility that would oversee clients aged roughly between 10-17. These clients came to OGS for many different reasons; they may have had physical altercations at school, they may have faced abuse at home, or they may have already been through other facilities; the point is, most all clients experienced trauma and a majority of them were taking medications for either anxiety, depression, or other mental health issues. I worked at Ohio Guidestone for 11 months with all client groups, except older boys (12+) I also worked all shifts (first shift: 6:30 am-2:30 pm, second shift: 1:30 pm- 10:30 pm and third shift: 7 pm- 7 am). The second shift was the longest and was the most stressful of the three shifts, as its duration is the entirety of the daytime. Second shift staff would be in the residential area with clients, trying to get them to do their chores, stopping fights, protecting clients from other clients who are trying to fight, cleaning up messes,and documenting all the while. It was not easy showing up for work; every day, every hour was unpredictable. Due to each client having very specific triggers, it was incredibly easy to “set off” a client by mistake (this could be a client or staff giving a client attitude). A client who was “set off” could become stubborn, unwilling to listen to staff, start cursing/ yelling, and would try to physically attack. There were countless times when we had to stop group therapy, a random activity, or chores, due to a client behaving in an unsafe manner. There were times when the nurse had to be called after a fight; the residential area often was very unhygienic due to blood from fights and filthy (as sometimes clients would urinate on themselves) Staff were not immune to client’s unsafe behavior; I often was yelled and cursed at by clients, I even was bit, spit and hit by clients. Ohio Guidestone has made me a stronger, more resilient person and employee

As a representative of Conference Services at Cleveland State University, one of my main duties included greeting students, faculty, and guests to the university's Student Center. As I was located on the first floor, there were a lot of people asking for directions to different colleges or events on campus. Another duty I had as a Conference Service representative, was filling out room availability forms from prospective customers, logging in posters when received from legal student organizations, and posting them to our various boards across campus. I would also conduct random checks on the different boards for illegal posters, which I would report to my supervisor by taking down said posters as well as taking a photo of it as well. I also helped answer questions from prospective customers about room availability and after, customers would email in their room requests. I would then file and scan them and deposit them into my manager's mail box. Miscellaneous duties included, organizing and sorting out mail for Conference Services and other student/ department groups, checking to see when and which student groups are assigned to be on the student center interlink.

For the fall semester of the 2019-2020 school year, I took notes for a student in my abnormal psychology class who was disabled in a way that hindered them from taking notes. I would retake my notes, in a much neater manner so that they were legible for the student, scan them, then directly email them to the professor.

As a waitress, I served breakfast, lunch, or dinner to senior citizens at Pearl Crossing, the Holiday Retirement branch in Strongsville, OH. Duties included serving meals and beverages such as tea or coffee, and sides such as soup or salad, setting up the tables, and cleaning the floor and the tables. It was a pretty fast-paced environment as there were only a few waitresses and about 50 or so seniors. However, it was a fun, engaging time, I liked connecting with the seniors when I could.