Summary
Overview
Work History
Education
Skills
Timeline
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REEM YOUNES

Lewisville

Summary

Dynamic sales professional with a proven track record at Liberty Mutual, generating over $1M in sales. Trilingual and skilled in consultative selling, I excel in building relationships and exceeding targets, achieving a 48% cross-sell rate. Recognized for leadership and integrity, I thrive in collaborative environments, driving success through problem-solving and teamwork.

Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.

Overview

8
8
years of professional experience

Work History

Inside Sales Representative

AAA Texas
04.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.

Insurance Broker

All Web Leads
03.2020 - 02.2023
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Insurance Broker

Coverica Agency Alliance
08.2019 - 02.2020
  • Calculated quotes and educated potential clients on insurance options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Conducted annual reviews of existing policies to update information.
  • Identified and solicited sales prospects in agency databases.

SR Licensed Agent/Employee Engagement Leader

Liberty Mutual
01.2017 - 08.2019
  • Utilized advanced communication techniques when discussing sensitive topics such as policy denial or premium increases with clients.
  • Mentored junior agents by sharing best practices, industry insights, and valuable resources for professional growth.
  • Implemented effective time management strategies, prioritizing tasks to ensure prompt completion of all responsibilities without compromising quality or accuracy.
  • Spearheaded efforts to streamline workflows within the office environment, increasing overall efficiency while reducing costs.
  • Established strong rapport with both new and existing clients, fostering long-term relationships built on trust and reliable service.
  • Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
  • Maximized agency revenue by consistently meeting and exceeding assigned sales targets, contributing to overall financial success.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Education

High School Diploma -

MacArthur High School
Irving, TX
05-2012

Skills

  • Property & Casualty License
  • NMLS Certified
  • Trilingual (Arabic, Spanish ,English)
  • Over 1M in sales generated, Leadership awards, Integrity Award
  • Quarterly top sales awards, Circle of Excellence awarded to highest number in sales at Liberty Mutual
  • Provided consultative financial product advice to a diverse range of customers, consistently exceeding targets by averaging 135% of goal, with a 48% cross-sell rate Played a key role in identifying and addressing processes that were negatively impacting the overall agency’s performance
  • Teamwork and collaboration
  • Problem-solving
  • Strong interpersonal skills

Timeline

Inside Sales Representative

AAA Texas
04.2023 - Current

Insurance Broker

All Web Leads
03.2020 - 02.2023

Insurance Broker

Coverica Agency Alliance
08.2019 - 02.2020

SR Licensed Agent/Employee Engagement Leader

Liberty Mutual
01.2017 - 08.2019

High School Diploma -

MacArthur High School

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