People oriented and dependable professional with 4+ years of customer service work experiences in different industries and to all types of customer inquiries.
Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Detail oriented team player who goes the extra mile to ensure customers are satisfied.
Strong oral and written communication skills with excellent organizational skills.
Have always made a good impression on potential customers and families which resulted an increase in the new business.
Eager to join Molina HealthCare to grow customer loyalty and maintain the highest level of customer service.
Overview
14
14
years of professional experience
Work History
Assistant Teacher
Lift Me Institute
01.2021 - Current
As a teacher in a preschool, I do have experience in daily interaction with my customers which includes the parents and the students in a school setting.
Answered calls in my preschool related to inquiries about the school program and interacted efficiently and politely with the prospective families.
Offered advice and assistant to the parents, paying attention to special needs or wants of children and their families.
Patiently responded to requests made by prospective families and helped the institute to build a rapport with their customers.
Used different communication methods with children and their families which includes active listening skills.
Being a teacher, I always have a customer centric approach each time I pick up the phone or send an email to the families.
Legal Receptionist
Sushil Sinha, Advocate, India
02.2010 - 01.2013
In my previous experience as a legal receptionist, I have answered phone calls and emails at law firms promptly and efficiently.
I have handled clients inquiries and suggestions courteously and professionally.
I do have experience in scheduling appointments, and managing mail and deliveries.
Contacting clients to schedule appointments with the attorney.
Effectively navigated clerk, court and judicial websites.
Planned and organized internal and external events, meetings and conferences.
Education
Bachelor of Arts -
Shri Shikshayatan College
Bachelor of Law -
Delhi University
New, Delhi
Certification in Software QA Engineering
Test Pro -
Skills
Excellent communication skills
Effective Listening skills
Taking Responsibility
Empathy
Patience
Ability to Use Positive Language
Adaptability
Time Management Skills
Willingness to Learn
Microsoft Office
Microsoft Teams
Video conferencing
Slack
Timeline
Assistant Teacher
Lift Me Institute
01.2021 - Current
Legal Receptionist
Sushil Sinha, Advocate, India
02.2010 - 01.2013
Bachelor of Arts -
Shri Shikshayatan College
Bachelor of Law -
Delhi University
Certification in Software QA Engineering
Test Pro -