Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reema Bharti

Eastvale,CA

Summary

  • People oriented and dependable professional with 4+ years of customer service work experiences in different industries and to all types of customer inquiries.
  • Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Detail oriented team player who goes the extra mile to ensure customers are satisfied.
  • Strong oral and written communication skills with excellent organizational skills.
  • Have always made a good impression on potential customers and families which resulted an increase in the new business.
  • Eager to join Molina HealthCare to grow customer loyalty and maintain the highest level of customer service.

Overview

14
14
years of professional experience

Work History

Assistant Teacher

Lift Me Institute
01.2021 - Current


  • As a teacher in a preschool, I do have experience in daily interaction with my customers which includes the parents and the students in a school setting.
  • Answered calls in my preschool related to inquiries about the school program and interacted efficiently and politely with the prospective families.
  • Offered advice and assistant to the parents, paying attention to special needs or wants of children and their families.
  • Patiently responded to requests made by prospective families and helped the institute to build a rapport with their customers.
  • Used different communication methods with children and their families which includes active listening skills.
  • Being a teacher, I always have a customer centric approach each time I pick up the phone or send an email to the families.


Legal Receptionist

Sushil Sinha, Advocate, India
02.2010 - 01.2013
  • In my previous experience as a legal receptionist, I have answered phone calls and emails at law firms promptly and efficiently.
  • I have handled clients inquiries and suggestions courteously and professionally.
  • I do have experience in scheduling appointments, and managing mail and deliveries.
  • Contacting clients to schedule appointments with the attorney.
  • Effectively navigated clerk, court and judicial websites.
  • Planned and organized internal and external events, meetings and conferences.

Education

Bachelor of Arts -

Shri Shikshayatan College

Bachelor of Law -

Delhi University
New, Delhi

Certification in Software QA Engineering Test Pro -

Skills

  • Excellent communication skills
  • Effective Listening skills
  • Taking Responsibility
  • Empathy
  • Patience
  • Ability to Use Positive Language
  • Adaptability
  • Time Management Skills
  • Willingness to Learn
  • Microsoft Office
  • Microsoft Teams
  • Video conferencing
  • Slack

Timeline

Assistant Teacher

Lift Me Institute
01.2021 - Current

Legal Receptionist

Sushil Sinha, Advocate, India
02.2010 - 01.2013

Bachelor of Arts -

Shri Shikshayatan College

Bachelor of Law -

Delhi University

Certification in Software QA Engineering Test Pro -

Reema Bharti