Summary
Overview
Work History
Education
Skills
Accomplishments
Knowledge Skills Areas
Certification
Languages
Work Availability
Timeline
Generic

Reema Hannoudi

Jacksonville,United States

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Client Support Analyst

Cypress Bank & Trust
09.2023 - 05.2024
  • Provide dedicated support to high-net-worth clients, addressing complex financial needs and ensuring superior customer satisfaction
  • Achieved a 20% increase in client satisfaction scores through personalized service and proactive problem-solving
  • Manage and administer trust accounts, ensuring compliance and meeting fiduciary needs for 150+ accounts with zero compliance issues
  • Serve as the primary point of contact, resolving inquiries promptly
  • Reduced average response time by 30%
  • Collaborate with advisors to develop tailored financial strategies, contributing to increased client portfolio growth
  • Conduct financial reviews, identifying opportunities to optimize plans and increase investment returns by an average of 15%
  • Consistently exceed performance metrics, maintaining a 95% client satisfaction rate and upholding the bank's reputation for excellence.
  • Streamlined support processes for increased efficiency and faster response times.
  • Participated actively in regular team meetings focused on continuous improvement of client support operations and service quality.

Personal Banker

PNC
03.2023 - 09.2023
  • Provided personalized financial advice, enhancing customer relationships and achieving a 20% increase in satisfaction scores
  • Managed high-net-worth client portfolios, tailoring services to meet unique financial needs
  • Conducted thorough financial assessments, identifying opportunities to increase client investment returns by 15%
  • Actively engaged in cross-selling and up-selling, contributing to a 10% revenue increase
  • Led initiatives to exceed company sales goals by 95% over a month, earning recognition as a top performer
  • Ensured compliance with banking regulations, collaborated on growth strategies, and stayed updated on industry trends.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Project Coordinator

Angel Kids Pediatrics
03.2022 - 01.2023
  • Efficiently managed multiple projects, ensuring timely completion and adherence to objectives
  • Achieved a 15% increase in project completion efficiency
  • Streamlined patient care processes through effective coordination and scheduling, reducing patient wait times by 20%
  • Provided comprehensive administrative support to medical staff, implementing an inventory management system and reducing supply costs by 10%
  • Facilitated communication and collaboration across departments, resulting in a 15% increase in workflow efficiency.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Senior Advisor

Florida Blue
08.2016 - 01.2022
  • Conducted training to ensure staff compliance, achieving a 95% adherence rate
  • Led HR initiatives, streamlining operations by 20%
  • Enhanced benefits programs, increasing satisfaction by 15%
  • Resolved 95% of escalations within 24 hours, ensuring high satisfaction levels
  • Led process improvement projects, increasing efficiency by 25%
  • Fostered strong relationships with international partners, boosting collaboration and revenue by 10%.
  • Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
  • Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.

STAT Specialist

C2C Innovative Solutions INC.
12.2014 - 08.2016
  • Managed significant projects, handling high-importance, sensitive cases with a 100% completion rate
  • Enforced strict confidentiality and security measures, ensuring the protection of vital information
  • Selected for the pioneering Shared Team of Available Talent, demonstrating collaborative spirit and contributing to team success
  • Tackled and resolved intricate issues, resulting in a 20% improvement in performance standards
  • Added value to the team's accomplishments, ensuring top-notch results and exceeding project objectives by 10%.
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.

Education

Bachelor of Arts in Business Administration -

Florida State College Jacksonville
Jacksonville, FL
12.2024

Skills

  • Client Relationship Building
  • Issue Escalation
  • Strong Work Ethic
  • Interpersonal and written communication
  • Data Analysis
  • Excel Functions

Accomplishments

  • Recognized as a top performer in the district for various sales achievements
  • Supervised team of 15 staff members.

Knowledge Skills Areas

  • Relationship Management
  • Operational Workflow Supervision
  • Staff Training and Development
  • Policy Adherence
  • Process Optimization
  • Cost Reduction Strategies
  • Stakeholder Communication
  • Customer Service Excellence
  • Strategic Leadership
  • Continuous Improvement

Certification

NMLS #2481187

Languages

Arabic
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Client Support Analyst

Cypress Bank & Trust
09.2023 - 05.2024

Personal Banker

PNC
03.2023 - 09.2023

Project Coordinator

Angel Kids Pediatrics
03.2022 - 01.2023

Senior Advisor

Florida Blue
08.2016 - 01.2022

STAT Specialist

C2C Innovative Solutions INC.
12.2014 - 08.2016

Bachelor of Arts in Business Administration -

Florida State College Jacksonville

Similar Profiles

CREATE PROFILE
Reema Hannoudi