Reema Panthalukaran
Charleston,IL
Summary
Results-driven professional with experience at Google Operations Center, skilled in SQL and stakeholder communication. Proven track record in enhancing operational efficiency through data analysis and process improvements. Strong leadership abilities foster team collaboration and adaptability, ensuring high-quality outcomes in fast-paced environments. Reliable Student Manager with background in overseeing daily campus operations and coordinating student activities. Strengths include effective communication, strong leadership abilities, and adept problem-solving skills. Demonstrated past success in improving operational efficiency and fostering student engagement on campus. Committed to creating positive educational environment that promotes student growth and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Manager
Dining Services – Eastern Illinois University
Charleston, USA
01.2025 - Current
- Promoted based on leadership and operational excellence
- Supervise daily operations and student staff scheduling
- Train and mentor new employees in food safety and system workflows
- Serve as liaison between management and student employees
- Ensure compliance, inventory control, and service efficiency
Business Operations Analyst
Google Operations Center
, India
01.2023 - 01.2024
- Analyzed operational workflows and system performance metrics to identify inefficiencies and recommend process improvements
- Documented business requirements, prepared reports, and assisted in stakeholder communication
- Conducted data validation and audit checks to ensure system accuracy
- Supported internal tools testing, defect tracking, and UAT coordination
- Improved workflow turnaround time through data-driven process recommendations
Operations Associate
Amazon
, India
01.2022 - 01.2023
- Monitored business operations data and KPIs to improve delivery performance
- Assisted in data reporting, root cause analysis, and system performance tracking
- Collaborated with cross-functional teams to resolve operational issues
- Supported quality audits and documentation updates
Education
Master of Science - Computer Technology
Eastern Illinois University
Charleston, IL05.2026
Bachelor of Engineering - Electronics & Communication Engineering
Chennai Institute of Technology
India01.2023
Skills
- SQL
- Python (Data Analysis)
- C Programming
- Software Testing (STLC, UAT, Black/White Box)
- Pega BPM
- MS Excel
- Data Validation
- Reporting & Dashboards
- Stakeholder Communication
- Leadership & Team Management
- Time Management & Adaptability
- Team collaboration
- Team building
- Attention to detail
Certification
- Pega Certified Senior System Architect
- Pega Certified System Architect
- Python Certification – 60-Hour Workshop (Data & Problem Solving)
Projects
Recruitment Automation System (Pega BPM), Automated job posting, applicant tracking, and hiring workflow. Reduced manual HR processing time by 40% Mobile Connection Management System, Built automated routing system for prepaid, postpaid, and Wi-Fi service requests Air Pollution Prediction System (Python & ML), Developed predictive analytics model using historical datasets
Extracurricular Activities
Badminton Drawing Dancing
Timeline
Student Manager
Dining Services – Eastern Illinois University
01.2025 - Current
Business Operations Analyst
Google Operations Center
01.2023 - 01.2024
Operations Associate
Amazon
01.2022 - 01.2023
Master of Science - Computer Technology
Eastern Illinois University
Bachelor of Engineering - Electronics & Communication Engineering
Chennai Institute of Technology