Reema Tekle
Chicago,IL
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
Hornblower, City Cruises
05.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Enhanced team performance with regular evaluations and constructive feedback.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Concierge
Club Corp
02.2023 - 01.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Marketing coordinator
Samapharma
12.2019 - 01.2022
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices and technologies
- Work with copywriters and designers to ensure content is informative and appealing
- Collaborate with Marketing, Sales and Product Development teams
- Communicate with industry professionals and influencers via social media to create a strong network
- Provide constructive feedback
- Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram and other social media best practices
- Maintaining existing Blogger and communicating with new blogger and influencers
- Preparing Contracts for industry professionals and influencers and getting approved
- Coordinating with Designers
- Coordinating and scheduling social media campaign
- Responding for queries on social media accounts
- Submitting reports to departmental head.
Education
Bachelor of Science - Business Management
University of Bolton
Bolton, UK06.2024
High School Certificate -
Riyadh, International School
Riyadh, Saudi Arabia06.2019
Skills
- Ability to work under pressure
- IT skills: MS office (Word, Excel, PowerPoint etc)
- Typing speed 38-44 wpm and decent with computers
- Sociable, extrovert and self motivated
- Management
- Team work skills and Collaboration
- Data Entry and Scheduling
- POS Skills
- Referral Marketing & Contract Negotiation
- Email Marketing skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Service Quality
- Team Management
- Staff Supervision
- Task Delegation
- Conflict Resolution
- Sales strategy
- Quality Assurance
- Staff Scheduling
- Employee Motivation
- Service quality enhancements
Maritalstatus
Single
Resumeobjective
A highly organized and hard-working individual looking for a responsible position to gain practical experience.
Placeofbirth
Riyadh, Saudi Arabia
Personal Information
- Date of Birth: 06/28/01
- Gender: Female
- Nationality: Eritrean
Hobbies and Interests
Swimming, Hiking, Reading, Skating..
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Limited Working
Timeline
Restaurant Supervisor
Hornblower, City Cruises
05.2024 - Current
Concierge
Club Corp
02.2023 - 01.2024
Marketing coordinator
Samapharma
12.2019 - 01.2022
Bachelor of Science - Business Management
University of Bolton
High School Certificate -
Riyadh, International School