Overview
Work History
Education
Skills
Maritalstatus
Resumeobjective
Placeofbirth
Personal Information
Hobbies and Interests
Languages
Timeline
Generic

Reema Tekle

Chicago,IL

Overview

5
5
years of professional experience

Work History

Restaurant Supervisor

Hornblower, City Cruises
05.2024 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Coordinated event planning, managing logistics for successful private dining experiences.
  • Evaluated employee performance, providing feedback and coaching to improve service quality.
  • Served consistent portions following recipes and control standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Planned and executed promotions and special events in close collaboration with management.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Concierge

Club Corp
02.2023 - 01.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Marketing coordinator

Samapharma
12.2019 - 01.2022
  • Develop, implement and manage our social media strategy
  • Define most important social media KPIs
  • Measure the success of every social media campaign
  • Stay up to date with the latest social media best practices and technologies
  • Work with copywriters and designers to ensure content is informative and appealing
  • Collaborate with Marketing, Sales and Product Development teams
  • Communicate with industry professionals and influencers via social media to create a strong network
  • Provide constructive feedback
  • Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram and other social media best practices
  • Maintaining existing Blogger and communicating with new blogger and influencers
  • Preparing Contracts for industry professionals and influencers and getting approved
  • Coordinating with Designers
  • Coordinating and scheduling social media campaign
  • Responding for queries on social media accounts
  • Submitting reports to departmental head.

Education

Bachelor of Science - Business Management

University of Bolton
Bolton, UK
06.2024

High School Certificate -

Riyadh, International School
Riyadh, Saudi Arabia
06.2019

Skills

  • Ability to work under pressure
  • IT skills: MS office (Word, Excel, PowerPoint etc)
  • Typing speed 38-44 wpm and decent with computers
  • Sociable, extrovert and self motivated
  • Management
  • Team work skills and Collaboration
  • Data Entry and Scheduling
  • POS Skills
  • Referral Marketing & Contract Negotiation
  • Email Marketing skills
  • Customer Service
  • Team Coordination
  • Hospitality
  • Staff Training
  • Guest Relations
  • Service Quality
  • Team Management
  • Staff Supervision
  • Task Delegation
  • Conflict Resolution
  • Sales strategy
  • Quality Assurance
  • Staff Scheduling
  • Employee Motivation
  • Service quality enhancements

Maritalstatus

Single

Resumeobjective

A highly organized and hard-working individual looking for a responsible position to gain practical experience.

Placeofbirth

Riyadh, Saudi Arabia

Personal Information

  • Date of Birth: 06/28/01
  • Gender: Female
  • Nationality: Eritrean

Hobbies and Interests

Swimming, Hiking, Reading, Skating..

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Limited Working

Timeline

Restaurant Supervisor

Hornblower, City Cruises
05.2024 - Current

Concierge

Club Corp
02.2023 - 01.2024

Marketing coordinator

Samapharma
12.2019 - 01.2022

Bachelor of Science - Business Management

University of Bolton

High School Certificate -

Riyadh, International School

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Reema Tekle