Reemah Alshammari
Salt Lake City,UT
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
5
5
years of professional experience
Work History
Accountant/Billing Specialist
Work Activity Center
06.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
FSR/Loan officer/Mortgage
Mountain America Credit Union
07.2021 - 01.2023
- Develop and maintain new and existing member relationships
- Offer a solution for members’ financial needs
- Help members with auto, personal, and mortgage loans
- Help members file mortgage loans.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Supervisor/Manager
Yellow Transportation
12.2018 - 11.2021
- Directed 20 employees to ensure timely and accurate customer service, shift scheduling, supervising front-office personnel, and team leading.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
- Managed volunteer programs focused on providing community services to underserved populations.
Teller/FSR Loan Officer
University Federal Credit Union
08.2020 - 06.2021
- Help customers open and close checking accounts, credit cards, savings accounts, personal loans, auto loans, and mortgages
- Assist clients with various questions and concerns related to their accounts and bank products
- Accurately maintain records of each transaction and ensure all documentation and paperwork was in place and within compliance
- Process daily transactions
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Front Desk Supervisor
Salt Lake Plaza
01.2020 - 11.2020
- Manage online and phone sales
- Responsible for front desk duties and employers.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
Front Desk Supervisor
The Abington
08.2018 - 02.2020
- In charge of the reception area, Handling complaints and specific customer requests, Organizing the office budget and monthly payments, and managing records of office expenses and costs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
Education
Bachelor of Science - Petroleum Engineering
Texas A&M University
Qatar08.2025
Bachelor of Science - Business Administration
University of Utah, David Eccles School of Business Salt
Lake City, UT05.2022
Skills
- Financial Modelling
- BM Web Sphere
- Oracle Business Intelligence
- Data Profiling
- SWOT Analysis
- Business Requirements
- Profitability Enhancement
- Data Mapping
- Income Statements
- Business Management
- Financial Markets
- Data and Analytics
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Accountant/Billing Specialist
Work Activity Center
06.2023 - Current
FSR/Loan officer/Mortgage
Mountain America Credit Union
07.2021 - 01.2023
Teller/FSR Loan Officer
University Federal Credit Union
08.2020 - 06.2021
Front Desk Supervisor
Salt Lake Plaza
01.2020 - 11.2020
Supervisor/Manager
Yellow Transportation
12.2018 - 11.2021
Front Desk Supervisor
The Abington
08.2018 - 02.2020
Bachelor of Science - Petroleum Engineering
Texas A&M University
Bachelor of Science - Business Administration
University of Utah, David Eccles School of Business Salt