Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Reena Jeyapal

Sanford,FL

Summary

Summary of Experience:

  • With 10 years of IT work experience, including 8 years specializing in Salesforce.com Technology as a Senior Salesforce Developer and Salesforce Administrator. Extensive knowledge in Sales Cloud, Service Cloud, Experience (Community) Cloud, and Marketing Cloud.
  • Successfully customized and configured Salesforce.com CRM to meet the unique needs of over 500 users in the Banking (Financial) and Manufacturing domains.
  • Expertise in creating users, roles, profiles, security access, email alerts, queues, page layouts, and business processes. Proficient in configuring the Lightning UI experience and utilizing data management tools like Apex Data Loader, XL Connector, and Data Import Wizard for efficient data migration and management.
  • In-depth experience in Lightning WebComponents(LWC),Visualforce, Apex programming language, CRM Analytics (Einstein Analytics), generating custom reports and dashboards, and working with Flow.
  • Demonstrated ability to integrate Salesforce with middleware systems using web services, REST API, and SOAP API.
  • Operating within Agile and Scrum Methodology frameworks.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Salesforce Developer

Renault-Nissan-Mitsubishi Alliance
06.2022 - Current
  • Synthesized software development requirements into clear design documents, reducing stakeholder queries by 40% and decreasing support queries by 25%.
  • Developed Apex Classes, Controller Classes and Apex Triggers, Test Classes.
  • Developed and implemented sophisticated automation using Flow.
  • Developed Batch Apex Class to process the bulk records on a daily basis.
  • Develop custom Lightning web components(LWC),Lightning Design Syatems(LDS), flows, and triggers to meet complex business requirements.
  • Implemented source control using Jenkins DevOps and VSCode, improving team collaboration and reducing deployment errors by 45%.
  • Mentored junior developers, resulting in a 40% increase in team productivity and a 30% reduction in project delivery times.
  • Providing support to Day-to-Day issues.

Senior Salesforce Developer

Accenture Technology
03.2018 - 12.2018
  • Proficient in utilizing LWC decorators (@api, @track, @wire) to create dynamic and efficient Salesforce applications, ensuring seamless data binding, improved component interaction, and real-time data synchronization.
  • Implemented Case Management, Assignment Rule, Queue, public Group
  • Configured Email To Case settings and Live Agent, Pontoon Community
  • Worked on Salesforce integration with third party Computer-Telephony Integration (CTI) systems provided by 8x8 company.
  • Created and customized Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Senior Software Engineer

Renault Nissan Technology
12.2012 - 12.2013
  • Worked on developing Batch Apex (Asynchronous), Future Methods Visual force Pages with Standard/Custom controllers/Extensions and Visual force Components.
  • Implemented approval process for goodwill Compensation process which involves several approvals from service managers.
  • Implemented OAuth2.0 authentication protocol for web services.
  • Experience in building integrations using REST API and involved in making callouts and exposing Salesforce functionality with REST API.


Associate Consultant

CITI Bank
01.2010 - 06.2012
  • Gathered business and technical requirements, building the application from scratch, and deploying it.
  • Develop and manage workflow rules, Process Builder, Flow, and Apex triggers to automate repetitive tasks, improve efficiency, and reduce manual data entry.
  • Managed multiple Sandbox environments.
  • Developed SOQL and SOSL queries using platform database objects to meet the needs of the application in accordance with governor limitations.
  • Optimize customer journeys by leveraging Salesforce Marketing Cloud, Service Cloud, and Salesforce Commerce Cloud to enhance client engagement across channels.

Senior Software Engineer

Hofinsoft Technologies
11.2008 - 06.2009
  • Company Overview: CollabNet
  • Regularly run crystal report for sales Process, opportunity related reports, campaign by connecting SFDC
  • Worked extensively in areas of implementation, customization and integration, data loader and AppExchange
  • Worked for support cases like, New User Creation, Profile settings and access related issues
  • Designed Roles/ Profiles to ensure data accessibility to authorized users
  • Worked to manage over 200 users across the globe with multiple languages, currencies, time zones and sales processes
  • Improve the quality and accuracy of data presented to executive teams
  • CollabNet

Senior Software Engineer

Wipro Technology
09.2007 - 09.2008
  • Development expertise with Visualforce (Pages, Components, and Controllers), S-Controls, Partner WSDL, Batch Apex, Apex Classes, and Apex Web Services.
  • Created a case using Web-to-case, Email-to-case, and queue management in Service Cloud Case Management

Java Developer

Eagle Software
06.2005 - 09.2007
  • Develop programs in languages, Tools and Databases such as Java, Java Script, SQL Server.
  • Worked on Servlet, JSP, and EJB technologies for web application development..

Education

Masters in - Computer Applications

Government College of Engineering (IRTT)
Anna University

Skills

  • Configuration: Sharing and Security Settings,Advanced Reports and Dashboards,Einstein Analytics(CRMA)
  • Automation: Flows,Process builder,Work Flow,Data Loader
  • Web Services : REST, SOAP, XML, Bulk API,JSON, WSDL
  • Customization: Apex ,Visualforce,Apex Triggers,Visualforce,LWC,SOQL,SOSL,SQL
  • Tools : ForceCom IDE, VS Code,Jira, Version One, GitHub, Copado,Jenkins, Source tree,Power BI

Certification

  • Salesforce Certified Administrator (ADM 201)
  • Salesforce Certified Advanced Administrator (ADM211)
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Sun Certified Programmer for Java 2

Personal Information

Visa Status: H4 EAD Visa

Timeline

Senior Salesforce Developer

Renault-Nissan-Mitsubishi Alliance
06.2022 - Current

Senior Salesforce Developer

Accenture Technology
03.2018 - 12.2018

Senior Software Engineer

Renault Nissan Technology
12.2012 - 12.2013

Associate Consultant

CITI Bank
01.2010 - 06.2012

Senior Software Engineer

Hofinsoft Technologies
11.2008 - 06.2009

Senior Software Engineer

Wipro Technology
09.2007 - 09.2008

Java Developer

Eagle Software
06.2005 - 09.2007

Masters in - Computer Applications

Government College of Engineering (IRTT)

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Reena Jeyapal