Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

REENA PHUNG

Anaheim,CA

Summary

Bilingual (English and Vietnamese) administrative professional with over five years of experience supporting government, legal, and corporate offices. Proven ability to manage diverse client needs with professionalism and patience, while ensuring compliance and accuracy. Adept at multitasking in fast-paced environments, demonstrating strong attention to detail and a commitment to confidentiality.

Overview

12
12
years of professional experience

Work History

Attorney's Clerk

Orange County Public Defender's Office ( Contract)
Santa Ana, California
05.2025 - Current
  • Answer and direct high-volume incoming calls, and assist clients with case-related inquiries in a professional and confidential manner.
  • Provide front desk support by assisting walk-in clients, and ensuring prompt and courteous service.
  • Look up case information using different case systems, like eDefender and Vision.
  • Maintain daily attendance records for attorneys and staff through check-in apps.
  • Prepare and distribute updated internal phone directories.
  • Request case files from the Certified Records Center per attorneys' requests.
  • Sort and distribute incoming and outgoing mail, including USPS, fax, and eFax.
  • Add postage to outgoing mail and packages; maintain and monitor the office postage meter, as well as report problems with the fax/copier to the IT department.
  • Schedule appointments for Homeless Court interviews via Microsoft Outlook Calendar, and coordinate with paralegals.
  • Prepare legal forms, memos, and reports using Microsoft Word and Outlook.
  • Maintain office supply logs, and track file requests using Microsoft Excel.
  • Order business cards for attorneys, office staff, and office forms online through OC Printing and Graphics.
  • Maintain confidential conflict-of-interest documents.
  • Monitor office supply inventory, and organize the supply room; submit replenishment requests as necessary.
  • Prepare and send outgoing mail and packages via FedEx.
  • Assemble jail packages, and monitor inventory to ensure timely replenishment of materials.
  • Complete copy jobs, escorting visitors, vendors, and service personnel, and other duties and projects as requested.

Data entry and Onboarding account

Reddex LLC
Anaheim, California
07.2020 - 12.2024
  • Drafted and submitted financial applications on behalf of clients, ensuring data accuracy, completeness, and compliance with bank-specific requirements by using Microsoft Excel, Google Sheets, and the bank's software.
  • Reviewed legal documents by using Adobe Acrobat and online resources to ensure alignment with internal procedures and banking regulations.
  • Assisted clients via phone call and Telegram messages, and Microsoft Outlook email regarding the process of submitting their applications to the banks.
  • Facilitated the resolution of documentation discrepancies, expediting application approvals, and reducing processing delays.
  • Managed and maintained accurate application data entry in internal systems to support streamlined account processing and efficient transaction handling.
  • Delivered responsive, client-focused support by addressing inquiries and resolving application-related issues in a timely manner.
  • Maintained strict confidentiality of sensitive client information in compliance with data protection standards and company policies.
  • Led a team of Virtual Assistants (VAs), providing training, oversight, and quality assurance to maintain service standards, and operational consistency.
  • Supported clients with post-approval deployment tasks and account setup, ensuring readiness for operational use.
  • Coordinated with sales and operations teams to establish gateways and infrastructure for newly approved accounts, promoting seamless integration.

Human Resource Staff

Minh Quang Co.,Ltd
Da Nang, Viet Nam
09.2019 - 02.2020
  • Managed payroll and processed timecards for a team of 30 employees, ensuring accuracy and timely submission.
  • Provided daily interpretation and translation from English to Vietnamese and vice versa, supporting the Regional Manager to facilitate smooth communication across departments.
  • Assisted the Sales Department with product rollouts, training, and software updates to support client engagement and internal adoption.
  • Coordinated with local government offices to prepare and submit legal documentation for product licensing and compliance.
  • Arranged domestic and international travel accommodations for managers and staff, ensuring cost-efficiency, and adherence to schedules.
  • Arranged domestic and international travel accommodations for managers and staff, ensuring cost-efficiency, and adherence to schedules.
  • Led recruitment efforts by sourcing candidates, conducting initial screenings, and processing onboarding paperwork.

Administrative assistant

On-Tech LLC
Da Nang, Viet Nam
05.2013 - 08.2019
  • Managed payroll, timecards, probation tracking, and labor contracts by using Microsoft Word, Excel, and Outlook, ensuring compliance with company policies and labor laws.
  • Provided interpretation and translation services for the Korean Deputy Manager, supporting effective cross-cultural communication.
  • Provided interpretation and translation services for the Korean Deputy Manager, supporting effective cross-cultural communication.
  • Supported project management by coordinating site logistics, placing orders for goods, and monitoring delivery schedules.
  • Assisted the Chief Accountant with accounting tasks, financial documentation, and the review of commercial contracts.
  • Developed performance-based contracts (PBC), and facilitated employee evaluations to support performance management initiatives.
  • Created and implemented recruitment strategies and employee training programs to enhance workforce development.

Education

Bachelor of Arts - English

Da Nang University of Foreign Languages
Da Nang, Viet Nam
06-2012

Bachelor of Business Administration

Duy Tan University
Da Nang, Viet Nam
06-2012

Skills

  • Document preparation
  • Client communication
  • Data entry
  • Compliance monitoring
  • Experience handling diverse client needs with professionalism and patience
  • Skilled in de-escalation and problem resolution, understanding of, and commitment to maintaining confidentiality in handling sensitive information, familiar with county platforms (Edefender, Vision, check-in app)
  • Familiar with the online banking system
  • Microsoft Office skills
  • Proficient in 10-key numeric keypad entry, proficient in typing, and data entry
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong attention to detail and accuracy
  • Proven ability to work effectively within a team environment, experience coordinating with multiple departments, and external agencies
  • Experience coordinating with multiple departments and external agencies
  • Willingness to learn and adapt to new systems and procedures

Languages

Vietnamese
Native/ Bilingual
English
Native/ Bilingual

Timeline

Attorney's Clerk

Orange County Public Defender's Office ( Contract)
05.2025 - Current

Data entry and Onboarding account

Reddex LLC
07.2020 - 12.2024

Human Resource Staff

Minh Quang Co.,Ltd
09.2019 - 02.2020

Administrative assistant

On-Tech LLC
05.2013 - 08.2019

Bachelor of Arts - English

Da Nang University of Foreign Languages

Bachelor of Business Administration

Duy Tan University

Similar Profiles

CREATE PROFILE